The Skills for Enterprise course is aimed at 16 – 18 year olds and provides a Level 2 progression route for those who wish to develop transferable skills that can be carried over to a range of career industries, study areas or apprenticeship programmes.
The study programme is designed to provide students with the knowledge of a wide range of customer service skills, which can be used across any future career areas. These skills are beneficial for those wanting to go on to full time employment or college courses, apprenticeships or for setting up your own business or social enterprising venture.
Students will develop a range of skills and attitudes that are for successful performance in everyday working life. The course programme includes essential areas of customer service including communication, legislation, dealing with challenging situations and customers, business structures, rights and responsibilities, health and safety and customer service in a digital age.
Students will work towards completion of a NCFE, Level 2 Certificate in Customer Services in addition to English and maths (as appropriate).
|Campus / Adult Skills Centre||Colchester Campus|
|Start Date||September 2024|
|Fee(s)||16-18 year olds: Free|
All fees, prices and funding information shown on this page are for courses starting in the 2023-24 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.
Courses fees are generally not confirmed for September until June / July due to the above factors.
The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.
The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.