Skills for Enterprise Level 2

The Skills for Enterprise course is aimed at 16 – 18 year olds and provides a Level 2 progression route for those who wish to develop transferable skills that can be carried over to a range of career industries, study areas or apprenticeship programmes.

The study programme is designed to provide students with the knowledge of a wide range of customer service skills, which can be used across any future career areas. These skills are beneficial for those wanting to go on to full time employment or college courses, apprenticeships or for setting up your own business or social enterprising venture.

Students will develop a range of skills and attitudes that are for successful performance in everyday working life. The course programme includes essential areas of customer service including communication, legislation, dealing with challenging situations and customers, business structures, rights and responsibilities, health and safety and customer service in a digital age.

Students will work towards completion of a NCFE, Level 2 Certificate in Customer Services in addition to English and maths (as appropriate).

***Applications for full-time courses to start in September 2022 are open now!***

We want to make sure you have the best chance of securing a place with us. All full-time applications received by 31st of January 2022 will be guaranteed a place at Colchester Institute, subject to you satisfying the published entry requirements. We still accept applications after this date but may not be able to guarantee you a place on your chosen programme.

Application for this course are made by the ‘Apply Online’ buttons located in the menu further down the page.

Course Info
Do I have to pay a fee?
How to make an Application
Course Content

Key components of the Skills for Enterprise study programme include:

Curriculum Theme Curriculum Content


Subject specific/vocational skills


Personal Growth


·      Customer service skills

·      Effective communication for business

·      Personal and transferable skills

·      Developing effective interpersonal skills

·      Skills for Independent Learning  (including: independent study, assignment writing, self-organisation)

·      Substantive work experience


Units undertaken as part of the qualification are:

  • Principles of customer service and delivery
  • Understand and communicate with colleagues and customers
  • Resolving complaints, dealing with problems and developing professional relationships
  • Current working practices including online services, H&S and equality
Entry Requirements
  • GCSE Grade 2 in English and maths or Level 1 Functional Skills in English and maths
  • Completion of a Level 1 qualification, or equivalent evidence of being able to complete work to the required standard
  • An interview

Previous Education records and experience should also indicate that students can thrive socially and emotionally in a large, complex education setting.  Course offer is subject to a successful interview and initial assessment. In addition, students need to show a commitment and willingness to work towards agreed goals, and participate in all elements of the programme.

Career Opportunities

Upon completion you may progress directly into employment or start your own business venture or operation. Successful students may continue to full-time courses or Apprenticeships.

All students aged 16-18 on the first day of their course will have their course fully-funded by the government.

Costs of studying

If you are/will be aged 16, 17 or 18 on the 31st August in the calendar year when you begin a programme of study, you DO NOT pay tuition fees, College registration fees or examination/board registration fees. However, there are some courses which have additional costs which could include:

  • equipment costs – such as uniforms, kits, boots, etc.
  • trips and enrichment activities
  • DBS checks (formerly CRB checks)

For students with an identified low household income, there may be financial support available. Bursary awards can help with your course related costs such as travel, books and equipment and much more.

Am I eligible for a bursary?

Students of all ages can apply for assistance from the bursary fund for other course related costs, such as transport, meals, books and equipment.

The bursary fund cannot assist with any general living costs nor can it be used as an attendance incentive.

Applications to the fund are not normally considered if the household income exceeds £25,000 but may be considered in some instances if the household is experiencing severe financial hardship.

When can I apply?

16-19 and 19+ Bursary Fund applications for courses starting in the 2022/23 academic year will be open from June 1st 2022.

For courses starting in September 2022, applications should be made by 1st November 2022. If you find yourself in financial hardship after this date it is important that you still contact Student Services. Applications received after 1st November will be considered on a pro-rata basis subject to need and the availability of funds.

Full details of the bursary funds can be found here:

How to make an Application – Watch our video guide!

We have also prepared a step-by-step video guide – please view this video which will guide you through the application process.

Skills for Enterprise Level 2
Course Outline: The Skills for Enterprise course is aimed at 16 - 18 year olds who are not in training or employment and wish to gain a range of level 2 qualifications
LevelLevel 2
DurationOne Year
Study ModeFull-Time
CampusColchester Campus
Braintree Campus
Start DateSeptember 2022 - Applications open on 1st October 2021
Fee(s)16-18 year olds: Free


All fees, prices and funding information shown on this page are for courses starting in the 2021-22 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.

Courses fees are generally not confirmed for September until June / July due to the above factors.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.