FAQ

Student Welfare & Support

How do I report an absence?

There is a dedicated Absence Reporting Line – (01206) 712160 for all Colchester Institute students. All calls are logged and the relevant tutor is notified. Please try to call before 9am.


What if I am concerned about bullying?

If you are being bullied, or you see something that concerns you, then it is important that you let us know. We really mean it when we say the College does not tolerate bullying in any form. Students and staff deserve to be treated with dignity and respect and the College has a rigorous Anti-Bullying and Harassment procedure.

If you are being bullied, or are worried about bullying either verbally, physically or online (such as social networks, email or through other mobile devices) it is important you tell your tutor or the Student Welfare Team on (01206) 712263 so that action can be taken.


What if I have a complaint?

Complaints about your course, or something more personal should first be discussed with your personal tutor. If you are still unhappy there is an online complaints form on the College website, and paper copies are available from receptions, support offices, libraries or Student Services.

All complaints, comments and compliments will be sent to The Quality Enhancement Manager, who will ensure that they are resolved or passed on appropriately.


I’m experiencing personal problems and I’m not sure who I can talk to?

The Student Welfare Adviser is available to help with problems you may experience whilst at College. Advice and information can be given on: drug and alcohol misuse, sexual health, mental health, homelessness, counselling, bullying and harassment support, safeguarding and child protection. Signposting and referrals where appropriate can be made to external support agencies.

There is also a counselling service which is free to enable students to cope with their problems in order to continue with their course and achieve their qualifications. To make an appointment just ring (01206) 712295.


I would like to be more involved with the College, is this possible?

Yes, we try to involve learners as much as possible at Colchester Institute. Each class has a Course Representative, who attends monthly meetings and can voice any issues relating to students experience at college, which you can put yourself forward for. There are also several Principal’s Question Time events each year, where students are invited to put questions to the Principal which you can attend.


How do I contact my tutor or find out more about my course?

During your course induction you will get a course handbook and be introduced to your personal tutor who will be your first point of contact for course related questions. To email a member of staff you use their first name followed by a full stop and then their surname followed by @colchester.ac.uk (eg. jane.smith@colchester.ac.uk)


What if I need extra help in the classroom?

If you have a learning difficulty and/or a disability then the Additional Learning Support team may to able to help put support in place. We offer in-class learning support, communicators and note-takers, or in some cases specialist tutors for dyslexia, literacy and numeracy, including one-to-one support. For students on Degree programmes we can advise you on claiming Disabled Student’s Allowance (DSA) to access additional support.

The team also co-ordinate access arrangements for exams, specialist equipment and learning aids and mobility and personal care support.

We work with the course areas to support students in a discreet way to help students achieve their maximum potential. Please talk to your course tutor or contact the team on (01206) 712839/712073 for more information.


What if I change my mind about the course I’m studying?

The Careers Team provide information, advice and guidance for all your queries on further study and progression to the world of work. They offer one-to-one confidential guidance interviews as well as a daily “drop in” service. So if you need help with choosing a career, progression, apprenticeships or job search contact the team at careers@colchester.ac.uk


Fees and Finance Questions

What help is available with course related costs?

We recognise that many students have financial worries and our Student Finance Team is on hand to advise you on the different options that might be open to you. Please view our Student Finance and Course Fees pages for more information. If the cost of coming to College is worrying you then please contact the Student Finance Team on (01206) 712078 or pop in and see us in the Student Finance office in Colchester, Student Services in Braintree or the Clacton Information Centre.


How do I pay for trips, kit or equipment?

The College operates a cashless payment system through our online shop, payments by cheques or cash are not accepted. Your tutor will be able to provide you with the details on how to register and create an account.

Facilties and Resources

How does the printing system work?

The College uses the Canon print anywhere system which allows students to print securely to any networked printer at any campus using your ID card. The first time you go to print you need to register your ID card. You can top up printing credit online through the College portal, at the College shop or use one of the coin operated top up machines.


Can I use the College Library?

Yes of course, most courses will include a Library induction where the staff will give you friendly, helpful advice to help you make the best use of the library services. But you don’t have to wait until your induction, just pop in and see the team who will be happy to help.

Travel Questions

Is there support for travel to College?

The College offers several attractive options to support students travelling to College, including the Colchester Institute Travel Scheme. Please contact Student Services on (01206) 712078/712446 for more details.

There may be financial assistance towards the cost of travel for families on a low income or where it can be demonstrated that travel costs will cause financial hardship.

Please contact Student Services on 01206 712078 to discuss travel options.


Can I park on site?

There is student parking at both the Colchester and Braintree campuses, however this is limited and there is no guarantee of a space.

Students need to apply for a parking permit to allow them to park on campus. The permit is free and can be obtained from our facilities department at Colchester or the information Centre at Braintree.

If parking a car at Colchester, there is a daily pay and display parking charge of £2.30 and a ticket must be displayed alongside a valid parking permit. There are ticket machines on site but they take CASH ONLY and do not provide change. In addition there is moped and motorcycle parking at Colchester which is free on production of a valid student ID card.

There is no charge for any student parking at our Braintree Campus on production of a valid student ID.

Please note: all vehicles are left at the owner’s own risk. The College accepts no liability for loss or damage to vehicles or belongings left on premises.


Can I buy a bus pass / travel pass on-line?

Both bus and train passes can be purchased on line through the Colchester Institute Online Store. More information can be found in our Travel Information section.

Creating an online account
Parents wishing to purchase travel passes will have to create an online store account by following the instructions below (please note that if you have two children studying at Colchester Institute, a separate account must be set up for each student to avoid any confusion):

Before making any purchase from the online store, you will be required to register with the store. To do this you should click on My Account and then click on the link under New Customer

Please enter your email address and provide a password. This is the email address to which all confirmations and receipts will be sent.

Enter your personal details.

Under Your Address, enter your postcode and house number. Then click find address. A list of addresses matching those provided will appear. Click in the circle next to the right address. The address fields will populate with the one chosen. You must give this address a name (e.g. Home / Work).

If the postcode look up cannot find your address, click the link to enter your address details manually

Click Continue to register your account

Forgotten your password? At each login stage, you will see a forgotten password button, where you enter your e-mail address and a reminder of your password is then sent to you, by e-mail, almost immediately

Purchasing a travel pass
Once you have created an account:
Click on ‘Product Catalogue’ under Navigation
Click on ‘Getting Here’
Click on either ‘First Bus Passes’ or ‘Train Tickets’
Click on the links under ‘Detailed Description’ if you need confirmation of the cost of your travel pass
Enter the cost of the pass in the ‘amount’ box the ‘add to basket’
Fill in the questionnaire
Click ‘next’
If details are correct, proceed to checkout
Once the transaction is complete, you will receive an email confirming your purchase.

Bus tickets can be collected from the College from Tuesday 1st September onwards once you have your purchase confirmation email.

Train tickets will be ordered for the student and once received at the College, we will send the student a text message confirming that the pass is ready for collection.

If you have any queries regarding travel, please call Student Services on 01206 712078.