Level 5 Operations Department Manager

This programme is aimed at Senior Managers in private, public and voluntary sectors, ranging from small local SMEs to large national organisations, and is structured to add value to your business through the completion of work related projects that improve workplace productivity.

Ideally this is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving organisational goals and objectives. Mixing both strategic and operational leadership and management, this course is designed to help drive innovation, change and action within an organisation.

It is applicable to professional managers from all sectors – the private, public or third sector – and all sizes of organisation. It will typically take up to 18 months+ to complete, although the exact duration will be dependent on the previous experience of the individual.

Which method is right for me?

We have found that both Levy and non-levy employers are increasingly choosing to invest in training for staff already in-place through an apprenticeship, but are reluctant to recruit apprentices from outside of the company. By upskilling staff members through an apprenticeship instead, organisations are providing a platform for them to develop and evolve within the organisational structure, aiding progression into senior roles.

Whilst apprenticeships are more commonly thought of as for young people, a recent Apprenticeship Statistics England Report published in January 2019 states that “People aged 25 and over accounted for 46% of apprenticeship starts in 2016/17”.

This emerging trend shift supports evidence that the perception of apprenticeships is changing. Established assumptions that apprentices can only be recent school leavers or labour-intensive workers on entry-level programmes are evolving.

Apprenticeships are an excellent way of increasing the skillset of your current workforce and providing on-the-job training for someone you already know has the potential and motivation to go further in your business.

Course Content

Self-Awareness

This unit is spread over two workshops.

This unit will provide learners with the knowledge and skills to:

1. Understand own impact on others,
2. Understand emotional intelligence,
3. Understand different learning and behaviour styles,
4. Be able to reflect on own working style,
5. Be able to reflect on own performance,
6. Be able to plan activities based on learning styles.

Management of Self

This unit is spread over two workshops.

This unit will provide learners with the knowledge and skills to:

1. Understand different approaches to planning own workload
2. Understand time management techniques and tools
3. Know how to plan own personal development
4. Be able to use time management and prioritisation techniques
5. Be able to create a personal development plan

Project Management

This unit is spread over two workshops.

This unit will provide learners with:

  • Knowledge of how to set up, manage and review a project.
  • Skills to plan, manage and evaluate a project.

Knowledge:
1. Understand the requirements of project governance
2. Know how to set up a project
3. Know how to manage a project
4. Know how to evaluate the success of a project

Skills:
1. Be able to plan a project
2. Be able to manage a project
3. Be able to evaluate the effectiveness of a project

Managing People

This unit is spread over two workshops.

This unit will provide learners with:

  • Knowledge of how to manage multiple and remote teams, improve team performance and recruit staff members.
  • Skills to manage team performance, talent and delegate work

Knowledge:
1. Know how to manage multiple and remote teams
2. Know how to develop high performing teams
3. Understand performance management techniques and talent management models
4. Know how to delegate effectively
5. Understand how to recruit people into an organisation

Skills:
1 Be able to manage performance within a team
2 Be able to recognise and manage talent
3 Be able to effectively delegate work

Leading People

This unit is spread over two workshops.

This unit will provide learners with

  • Knowledge of leadership styles, how to lead different teams, how to improve performance, the importance of organisational culture, and equality, diversity and inclusion in the workplace.
  • Skills to communicate organisational vision and goals facilitate high performance working and support team through change.

Knowledge:
1. Understand different leadership styles
2. Understand how to lead different teams
3. Know how to improve performance in the workplace
4. Understand the importance of organisational culture
5. Understand equality, diversity and inclusion in the workplace.

Skills:
1. Be able to communicate organisational vision and goals
2. Be able to improve individuals performance in the workplace
3. Be able to support the development of a High Performing Team
4. Be able to support a team through change

Operational Management

This unit is spread over two workshops.

This unit will provide learners with:

  • Knowledge of management models, continuous improvement, management systems, and change management, use of technology and data security.
  • Skills to implement an operational plan, manage change, demonstrate commercial awareness and create management reports.

Knowledge:
1. Understand operational management approaches and models
2. Understand business development tools and approaches to continuous improvement
3. Know how to initiate and manage change
4. Understand the purpose of management reporting
5. Understand effective technology use and data security in organisations

Skills:
1. Be able to create and deliver operational plans
2. Be able to support, manage and communicate change
3. Be able to demonstrate commercial awareness
4. Be able to produce management reports based on the collation, analysis and interpretation of data

Communication

This unit is spread over two workshops.

This unit will provide learners with:

  • Knowledge of interpersonal skills and how to apply different forms and techniques of communication
  • Skills needed to effectively communicate in a range of situations in a number of different formats

Knowledge:
1. Understand interpersonal skills
2. Understand different forms and techniques of communication and how to apply them appropriately

Skills:
1. Be able to communicate effectively
2. Be able to chair a meeting and present information
3. Be able to actively listen

Building Relationships

This unit is spread over two workshops.

This unit will provide learners with:

  • Knowledge and understanding of relationship management, collaborative working and conflict management
  • Skills to build and maintain relationships with internal and external stakeholders

Knowledge:
1. Understand approaches to partner, customer and stakeholder relationship management
2. Know how to use collaborative working techniques
3. Know how to manage different levels of workplace conflict

Skills:
1. Be able to build trust with internal and external stakeholders
2. Be able to use negotiation and influencing skills
3. Be able to manage conflict in the workplace
4. Be able to identify and share good practice
5. Be able to work collaboratively with others

Finance

This unit is spread over two workshops.

This unit will provide learners with:

  • Knowledge of financial management, setting and maintaining budgets and financial forecasting
  • Skills needed to set, manage and review a budget

Knowledge  and Skills:
1. Understand how to identify financial requirements
2. Understand how to set budgets
3. Be able to manage a budget
4. Be able to evaluate the use of a budget

Problem Solving and Decision Making

This unit is spread over two workshops.

This unit will provide learners with the knowledge and skills to solve problems and make decisions.

Knowledge:
1 Understand problem solving and decision making techniques
2 Be able to critically analyse and evaluate data to solve problems and make decisions.

Details of the Standard

For full details of the Operations/Department Manager Level 5 apprenticeship standard and assessment criteria please use the button to view the apprenticeship section of our website:

Find out more
How Its Delivered
  • Monthly One to One Tuition and Assessment at the workplace
  • Bi Monthly – Full Day Training Workshops at Colchester Institute
  • Management of a real business impact project
  • Each candidate is assigned a Business Mentor
  • E-Portfolio and Online Resources
  • End Point Assessment at the end of the Course
Duration

Apprenticeship Standard Duration: 18 – 24 Months

Entry Requirements

Learners who wish to commence on the programme must be employed within a suitable role that will enable them to evidence the requirements of the qualification. Communication skills sufficient to allow learners to address the assessment requirements of the qualification is also desired.

*Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

Cost

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

End-Point Assessment

It is strongly recommended that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end point assessment takes place throughout the programme.

The decision to Gateway to the End Point Assessment (where it is agreed the candidate meets the requirements of the Standard) will be taken by the line manager (employer) and learner with input from the Training Provider.

Meet the Trainers

Jackie Clifford
With almost 30 years’ experience in HR and Learning and Development, Jackie’s enthusiasm for what she does is evident every time you meet her.

She has worked with organisations across the UK and internationally supporting hundreds of individuals to increase their effectiveness. Jackie focuses on working with current and aspiring managers.

Daniel Cocksedge
Daniel has helped to develop and grow training functions starting initially with Royal Collection Enterprises to most recently working at Call Connection Ltd.

It was here that he integrated both performance related and personal development learning through bespoke qualifications and assessment, as well as designing qualifications.

Alison Darrington
Alison has 20 years experience working within global group industries, retail management and training, to improve individual and team performance.

She is a qualified trainer, holds a PTLLS certificate and is accredited by TAP in Coaching, as well as a wealth of direct experience working to coach staff at all levels