On this course we cover a lot of areas relating to selling products and services as well as providing good customer service. We will look at the ‘whys’ and ‘hows’ of a successful business working with customers.
You might find the following links helpful – there are some information pages, videos and quizzes that you can try to see the kinds of things we’ll be studying on this course.
Customer service, marketing a product/service and the marketing mix:
Why customer satisfaction is important:
Good customer service – why it’s important and how to provide it:
Selling online, and the use of social media in customer service/business:
Legislation and regulations (click on blue heading for each box to read more):