Motor Vehicle Service and Maintenance Technician Apprenticeship

A motor vehicle service and maintenance technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles.

Occupational Profile

 Motor Vehicle Service and Maintenance Technician

The Automotive Retail Industry provides employment for over half a million employees who work for approximately 70,000 employers. It is a major contributor to the UK economy. In a large dealership the Technician will typically report to the Workshop Controller, who in turn reports to the Aftersales Manager and liaises with the Service Reception. In smaller garages the Technician will report directly to the owner or Garage Manager.

The technician must be able to work independently but also operate as an effective team member and have good customer handling skills. They will understand how their workshop and the dealership/garage functions from a commercial perspective and identify ways in which they can work more efficiently. Technicians working in large dealerships work with other departments, for example carrying out work for the Sales Department and ordering parts from the Parts Department, whereas apprentices in smaller independent garages may be called upon to carry out some of the function of the other departments themselves, for example managing their own delivery of parts.

The technician will work on all the systems found within the vehicle. The day-to-day work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The tasks faced are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.

The growing complexity of today’s vehicles, and the pressure to deliver a high-quality customer experience, requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard described below.

The Requirements – Knowledge, Skills and Behaviours

Motor vehicle service and maintenance technicians have the following knowledge and understanding:

  • How vehicle service and repair is impacted by legislative, regulatory and ethical requirements, including health and safety law and environmental procedures;
  • The structure of the industry and how the business works from an operational perspective, business targets, the systems and processes that make up the efficient running of a business;
  • How to develop positive working relationships and communicate effectively and how to carry out self-evaluation and improve own performance;
  • The procedures for the maintenance of tools and the workshop;
  • Routine servicing and inspection procedures;
  • Steering and suspension geometries; electrical circuit requirements and calculations;
  • Construction and operation of vehicle components and systems;
  • Common fault types, causes and effects of different types of faults;
  • The implications and legal requirements of fitting accessories and carrying out vehicle modifications;
  • How to diagnose faults using suitable fault finding strategies;
  • Construction and operation of advanced electrical, braking and suspension systems, engine and transmission systems and engine and gear calculations;
  • Vehicle emissions and legal requirements;
  • Alternative fuels and hybrid and electric systems.

Motor vehicle service and maintenance technicians require the following skills, and will be able to:

  • Contribute to the maintenance of a safe and efficient workshop.
  • Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
  • Carry out fundamental tasks associated with removal and replacement procedures on a vehicle;
  • Obtain diagnostic and repair information
  • Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
  • Use a range of diagnostic equipment.
  • Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
  • Report faults using company procedures and recommend suitable further actions.
  • Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
  • Test the function of repaired and fitted components.
  • Adhere to business processes and complete documentation following workplace procedures.
  • Use ICT to create emails, word-process documents and carry out web based searches.
  • Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.

Motor vehicle service and maintenance technicians demonstrate the following behaviours:

  • Take responsibility when required and be honest and accountable when things don’t go as planned
  • Operate as an effective team member
  • Behave in accordance with the values of the company and treat colleagues and customers with respect and courtesy.
  • Build effective relationships with colleagues and customers
  • Gain trust and pay attention to colleagues and customers concerns and needs
  • Communicate effectively on a range of topics and with all sorts of different people
  • Deliver excellent results and achieve challenging goals.
  • Contribute to problem solving discussions and enjoy finding solutions to own and other people’s problems.
  • Suggest ways to make the business more efficient and contribute to its commercial growth.
  • Constantly learn in order to improve own performance and that of the business
  • Share knowledge and skills.
  • Demonstrate a passion for engineering.
Entry Requirements

Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to already have the following qualities: an interest in the way vehicles operate; able to demonstrate general analytical and mechanical skills, a capacity for mechanical reasoning and the potential to research, analyse and solve problems; well organised, methodical and good attention to detail; good spatial awareness; able to work in a team and to communicate well both orally and in writing; cares about delivering excellent service – both internally and externally to colleagues and customers.

Qualification

Before the motor vehicle service and maintenance technician standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

Professional Recognition

This standard has been designed to be recognised by relevant Professional Engineering Institutions and successful apprentices can apply for the appropriate level of professional registration (EngTech).

Information for Employers

What will this cost my business?

The introduction of the Apprenticeship Levy in April 2017 has changed the way that government funds apprenticeships in England. All businesses operating within the UK with a wage bill of over £3million are required to contribute to the Apprenticeship Levy.

  • If the levy applies to your business you will be required to pay 0.5% of your entire wage bill into the levy. This will be offset against a levy allowance worth £15,000 for each tax year.
  • You will only be able to use your levy payment for government backed apprenticeships.
  • Levy payments will expire after 18 months.

Speak to an advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship.

Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.

Any associated cost to the individual will be made clear at the interview.

Speak to an Advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Does the apprentice have to attend college?

College attendance will be required over the duration of the course and will be determined post-application

What about support in the workplace?

Skilled and knowledgeable staff must be available to support the apprentice as they complete work-based tasks.

Why should I choose Colchester Institute to support my recruitment and retention?

Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are experts at connecting the right people, to the right training, to the right business – and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.

As part of our service we can support your business with:

  • Advertising the Apprenticeship vacancy
  • Manage the applications received in line with your individual requirements
  • Match prospective candidates already known to us
  • Conduct initial pre-screening for candidates
  • Carry out visits to your premises alongside regular reviews to support you, your staff and your apprentice
  • Advice on any grants or funding where available

Our team will provide:

  • A fee free recruitment service.
  • Personal 1:1 Apprenticeship Levy advice and guidance.
  • A dedicated Account Manager.
  • Industry experienced, professional, technical trainers.
  • Bespoke programmes available upon request.
  • An Essex priority skills focus.
  • Free employer events.
Assessment

This section sets out the requirements for End Point Assessment (EPA) for the Motor Vehicle Service and Maintenance Technician (Light Vehicle), Level 3, apprenticeship standard. It will be of interest to Motor Vehicle Service and Maintenance Technician apprentices and their employers, training providers and end-point assessment organisations.

Prior to taking their EPA, full time apprentices will typically:

 Spend 36 months on the programme;
 Complete a minimum of 20% off-the-job training;
 Complete an F-Gas qualification;
 Complete a Logbook, used to inform the Professional Discussion;
 Achieve level 2 in English and maths, if not previously done so.

The EPA should only start once the employer is satisfied that requirements for EPA have been met and must be completed within 6 months of the EPA gateway.  EPA must be conducted by an organisation approved to offer services against this standard, as selected by the employer, from the Education &Skills Funding Agency’s Register of End-Point Assessment Organisations.

The EPA consists of 3 distinct methods:
 Online Knowledge Test
 Skills Test
 Professional Discussion

Performance in the EPA will determine the apprenticeship grade of fail, pass or distinction.

How to Apply

To apply for an apprenticeship please read through the information below and then select the correct application button from the menu located further down the page.

If you are aged between 15 and 18 years old then please click the button ’15 – 18 Years – Apply Online’ and you will be taken to the next stage of the application process.

If you are aged 19 years or older please click the button ‘19+ Years – How to Apply‘, where you will be taken to the application options and information relevant to you.

Motor Vehicle Service and Maintenance Technician Apprenticeship
Course Outline: Provides the relevant training and education required to become a successful employee within the motor industry.

Starting employment as an apprentice can occur throughout the year however the start-date for attending college for training, where required, might vary depending on the type of apprenticeship and will be communicated post-employment and sign-up.

LevelLevel 3
LocationColchester
DurationThis apprenticeship typically takes three years to complete
CampusColchester Campus
Apprenticeship Funding Band (Levy paying employers)£15,000
Employer Contribution Fee (Non-levy paying employers)£750

What will this cost my Business?

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Apprenticeship Funding Bands

Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee. Any associated cost to the individual will be made clear at the interview.

Disclaimer

All Fees and prices shown on this page are for courses starting in the 2021-22 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.