Team Leader / Supervisor Apprenticeship

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Apprentices will study the following modules

Self- Awareness

• Become self-aware and understand the impact your behaviour has on others
• Implement effective time management tools and techniques
• Understand inclusivity and unconscious bias
• Understanding different learning styles
• Understand different feedback mechanisms
• Seek feedback, reflect on your performance and make improvements

Management of Self

• Become self-aware and understand the impact your behaviour has on others
• Implement effective time management tools and techniques
• Understand inclusivity and unconscious bias
• Understanding different learning styles
• Understand different feedback mechanisms
• Seek feedback, reflect on your performance and make improvements

Project Management

• Plan a project by agreeing objectives, timescales and resource requirements
• Create project documentation to include a project plan,communication plan and risk and issue log
• Monitor progress of a project to ensure milestones are achieved
• Take corrective action when issues arise to ensure successful project delivery
• Report on project outcomes and review overall project performance
• Use relevant project management tools

Managing People

• Develop, grow and build a high performing team
• Set, monitor and provide feedback on operational objectives for your team
• Set, monitor and provide feedback on personal goals for your team members
• Communicate organisational strategy and team purpose
• Use coaching techniques to support and develop your team
• Adapt to and manage change effectively

Leading People

• Develop, grow and build a high performing team
• Set, monitor and provide feedback on operational objectives for your team
• Set, monitor and provide feedback on personal goals for your team members
• Communicate organisational strategy and team purpose
• Use coaching techniques to support and develop your team
• Adapt to and manage change effectively

Operational Management

• Translate an operational plan into deliverable actions for your team
• Communicate actions to your team to ensure they fully understand their roles and responsibilities
• Organise, prioritise and allocate work effectively
• Ensure you and your team are able to adapt to change
• Work with data and create reports

Communication

• Communicate clearly and effectively
• Chair a meeting and present information
• Build a culture of trust across your team
• Negotiate and influence effectively
• Manage conflict
• Build and manage customer relationships

Building Relationships

• Communicate clearly and effectively
• Chair a meeting and present information
• Build a culture of trust across your team
• Negotiate and influence effectively
• Manage conflict
• Build and manage customer relationships

Finance

• Gain an understanding of business finance
• Understand finance and expenditure requirements in your area of authority
• Monitor and manage a budget in line with targets
• Make efficient and effective use of all financial resources
• Create accurate financial updates

Problem Solving

• Understand problem solving and decision making techniques
• Be able to use problem solving techniques to inform decision making
• Be able to escalate issues when required
• Explore workplace problems and problem resolution

What are the entry requirements?

Learners who wish to commence on the programme must be employed within a suitable role that will enable them to evidence the requirements of the qualification.

Communication skills sufficient to allow learners to address the assessment requirements of the qualification is also desired.

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

How often do I have to attend college?

Some college attendance will be required and this will be determined post-application.

What can I do next?

On completion, apprentices may choose to register as Associate members with the Institute of Leadership & Management, to support their professional career development and progression.

How is my business going to benefit from an Apprentice?

How can I fit this apprentice into my business?

Fill your skills gaps: an Apprentice’s training is tailored to your organisation’s needs, resulting in a loyal, motivated work force Increase productivity by developing staff skills and expertise Value for money: a cost effective way to attract new talent and fresh eyes into your organisation Cost saving: we can advertise your vacancies and recruit the best candidates for your needs

Typical job roles this standard can apply to within:-

Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

As well as ensuring full competency on completion as a Team Leader/Supervisor, this standard provides the foundation for progression into a number of career paths in the Team Leader/Supervisor sector.

Which method is right for me?

We have found that both Levy and non-levy employers are increasingly choosing to invest in training for staff already in-place through an apprenticeship, but are reluctant to recruit apprentices from outside of the company. By upskilling staff members through an apprenticeship instead, organisations are providing a platform for them to develop and evolve within the organisational structure, aiding progression into senior roles.

Whilst apprenticeships are more commonly thought of as for young people, a recent Apprenticeship Statistics England Report published in January 2019 states that “People aged 25 and over accounted for 46% of apprenticeship starts in 2016/17”.

This emerging trend shift supports evidence that the perception of apprenticeships is changing. Established assumptions that apprentices can only be recent school leavers or labour-intensive workers on entry-level programmes are evolving.

Apprenticeships are an excellent way of increasing the skillset of your current workforce and providing on-the-job training for someone you already know has the potential and motivation to go further in your business.

These modules are delivered in the classroom on scheduled dates throughout the year.

What will this cost my business?

Does the apprentice have to attend college?

Some college attendance will be required and this will be determined post-application.

What about support in the workplace?

Skilled and knowledgeable staff must be available to support the apprentice as they complete work- based tasks and build a portfolio.

Why should I choose Colchester Institute to support my recruitment and retention?

How is the apprentice assessed?

It is strongly recommended that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end point assessment takes place throughout the programme.

The decision to Gateway to the End Point Assessment (where it is agreed the candidate meets the requirements of the Standard) will be taken by the line manager (employer) and learner with input from the Training Provider.

Regular progress reviews throughout the programme which will also include your employer.

The end point assessment will consist of two parts.

Assessment method 1 Overview:

Presentation with questions and answers.

Apprentices will prepare and deliver a presentation (followed by questions and answers) based on topic(s) covered within the apprenticeship.

The presentation should provide a summary of their role as a team leader and what they do and how this is relevant to their role and organisation. It should focus on how they tackle current topics and will cover all KSBs assigned to this method.

The presentation will be based on one of the following topics:

• • Reviewing ways to reduce cost and increase efficiency in a business environment
  • Implementing a performance management process within a team or business unit
  • Supporting their team through a period of change within their organisation
  • Managing a difficult situation within their team

Assessment method 2 Overview:

Professional discussion underpinned by a portfolio of evidence

This assessment will take the form of a professional discussion which must be appropriately structured to draw out the best of the apprentice’s competence and excellence and cover the KSBs assigned to this assessment method. Questioning should assess the KSBs assigned to this assessment method and the apprentice may use their portfolio to support their responses.