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Operations Department Manager Higher Apprenticeship Level 5

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the leadership and management required for the delivery of the organisations strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

This Leadership and Management Standard Higher Apprenticeship standard is at Level 5.

Information for Applicants

What knowledge and skills are covered?

The apprenticeship will consist of:

Organisational Performance – delivering result
Operational management
Project management
Finance

Interpersonal Excellence – managing people and developing relationships
Leading people
Managing people
Building relationships
Communication

Personal Effectiveness – managing self

Self-awareness
Management of self
Decision making
Behaviours
Takes responsibility
Inclusive
Agile
Professionalism

What are the entry requirements?

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

How often do I have to attend college?

College attendance will be required and will be determined post application.

This will be in conjunction with assessment in the workplace. Attendance and progress is closely monitored by the assessor towards the qualifications and your employer will be informed of any non-activity.

How will I be assessed?

Regular progress reviews throughout the programme which will also include your employer

The end point assessment will consist of two parts.

Part 1: an online assessment, giving the opportunity to tackle a series of business-related tasks through simulation in line with typical role activities.

Part 2: a review of the portfolio of evidence. This will be used to demonstrate competence in the knowledge, skills and behaviors defined within the standard. Evidence for this element will be gathered from the workplace during the on programme learning. As an apprentice you will be required to reflect on their portfolio of evidence through a professional discussion.

It is strongly recommended, but not required, that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end point assessment takes place. Colchester Institute can support you in the completion and achievement of a relevant Level 5 Diploma in Leadership and Management qualification through the Chartered Management Institute (CMI) which is recognised by Ofqual.

What can I do next?

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

Information for Employers

How is my business going to benefit from an Apprentice?

  • Fill your skills gaps: an Apprentice’s training is tailored to your organisation’s needs, resulting in a loyal, motivated work force
  • Increase productivity by developing staff skills and expertise.
  • Value for money: a cost effective way to attract new talent and fresh eyes into your organisation
  • Cost saving: we can advertise your vacancies and recruit the best candidates for your needs

Typical Leadership and Management job roles this standard can apply to within:

  • Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

As well as ensuring full competency on completion as an Operations/Department Manager, this standard provides the foundation for progression into a number of career paths in the Management sector.

What will this cost my business?

The introduction of the Apprenticeship Levy in April 2017 has changed the way that government funds apprenticeships in England. All businesses operating within the UK with a wage bill of over £3million are required to contribute to the apprenticeship levy.

  • If the levy applies to your business you will be required to pay 0.5% of your entire wage bill into the levy. This will be offset against a levy allowance worth £15,000 for each tax year.
  • You will only be able to use your levy payment for government backed apprenticeships.
  • Levy payments will expire after 18 months.

Speak to an advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.
Any associated cost to the individual will be made clear at the interview.

As the largest college provider of apprenticeships in Essex, we can provide expert advice and guidance on all areas of apprenticeship provision, including helping you find the right apprenticeship for your business, recruiting apprentices, quality delivery and assessment with on-going support and advice.

Does the apprentice have to attend college?

College attendance will be required and will be determined post application.

How is the apprentice assessed?

Regular progress reviews throughout the programme in which you will also be included

The end point assessment will consist of two parts.

Part 1: an online assessment, giving the opportunity to tackle a series of business-related tasks through simulation in line with typical role activities.

Part 2: a review of the portfolio of evidence. This will be used to demonstrate competence in the knowledge, skills and behaviors defined within the standard. Evidence for this element will be gathered from the workplace during the on-programme learning. As an apprentice they will be required to reflect on the portfolio of evidence through a professional discussion.

It is strongly recommended, but not required, that on-programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end point assessment takes place. Colchester Institute can support the apprentice in the completion and achievement of a relevant Level 5 Diploma in Operations Department Management qualification through the Chartered Management Institute (CMI) which is recognised by Ofqual.

What about support in the workplace?

Skilled and knowledgeable staff must be available to support the apprentice as they complete work- based tasks.

Why should I choose Colchester Institute to support my recruitment and retention?

Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are expert at connecting the right people, to the right training, to the right business and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.

As part of our service we can support your business with:

  • Advertising the Apprenticeship vacancy
  • Manage the applications received in line with your individual requirements
  • Match prospective candidates already known to us
  • Conduct initial pre-screening for candidates
  • Carry out visits to your premises alongside regular reviews to support you, your staff and your apprentice
  • Advice on any grants or funding where available

Our team will provide:

  • A fee free recruitment service.
  • Personal 1:1 Apprenticeship Levy advice and guidance.
  • A dedicated Account Manager.
  • Industry experienced, professional, technical tutors.
  • Bespoke programmes available upon request.
  • An Essex priority skills focus.
  • Free employer events.
How To Apply

To apply for an apprenticeship please read through the information below and then select the correct application button from the menu located further down the page.

If you are aged between 15 and 18 years old then please click the button ’15 – 18 Years – Apply Online’ and you will be taken to the next stage of the application process.

If you are aged 19 years or older please click the button ‘19+ Years – How to Apply‘, where you will be taken to the application options and information relevant to you.

Operations Department Manager Higher Apprenticeship Level 5
Course Outline: An operations/departmental manager is someone who manages teams and/or projects

Starting employment as an apprentice can occur throughout the year however the start-date for attending college for training, where required, might vary depending on the type of apprenticeship and will be communicated post-employment and sign-up.

LevelLevel 5
LocationColchester
DurationTypically 2 ½ years.
CampusColchester Institute
Fee(s)Additional Employer Costs: To include CMI or ILM qualification as part of this apprenticeship there are additional exam and registration costs that cannot be covered by the apprenticeship funding. Please enquire for further information.
Apprenticeship Funding Band (Levy paying employers)£7,000
Employer Contribution Fee (Non-levy paying employers)£350
15 – 18 Years – Apply Online19+ Years – How To ApplyApprenticeship Enquiry Line: 01206 712 043Open EventsLatest Apprenticeship Vacancies

Employer Information

Our Business Solutions team will work with you to recruit an Apprentice to your business, advertising the vacancy and managing applications, as well as providing a dedicated account manager and personal 1:1 advice and guidance on apprenticeships.

Hire an Apprentice: Enquire HereEmployer Enquiry Line: 01206 712 727Register a Vacancy

What will this cost my Business?

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Apprenticeship Funding Bands

Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee. Any associated cost to the individual will be made clear at the interview.

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