Operations Department Manager Higher Apprenticeship Level 5

This programme is aimed at Senior Managers in private, public and voluntary sectors, ranging from small local SMEs to large national organisations, and is structured to add value to your business through the completion of work related projects that improve workplace productivity.

Ideally this is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving organisational goals and objectives. Mixing both strategic and operational leadership and management, this course is designed to help drive innovation, change and action within an organisation.

It is applicable to professional managers from all sectors – the private, public or third sector – and all sizes of organisation. It will typically take up to 18 months+ to complete, although the exact duration will be dependent on the previous experience of the individual.

This Leadership and Management Standard Higher Apprenticeship standard is at Level 5.

Occupational Profile

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the leadership and management required for the delivery of the organisations strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Course Content

Apprentices will study the following modules:

Self-Awareness

This unit will provide learners with the skills and knowledge to:

  • Understand own impact on others,
  • Understand emotional intelligence,
  • Understand different learning and behaviour styles,
  • Be able to reflect on own working style,
  • Be able to reflect on own performance,
  • Be able to plan activities based on learning styles.

Management of Self

This unit will provide learners with the skills and knowledge to:

  • Understand different approaches to planning own workload
  • Understand time management techniques and tools
  • Know how to plan own personal development
  • Be able to use time management and prioritisation techniques
  • Be able to create a personal development plan

Project Management

This unit will provide learners with the skills and knowledge to:

  • Understand the requirements of project governance
  • Know how to set up a project
  • Know how to manage a project
  • Know how to evaluate the success of a project
  • Be able to plan a projec
  • Be able to manage a project
  • Be able to evaluate the effectiveness of a project

Managing People

This unit will provide learners with the skills and knowledge to:

  • Know how to manage multiple and remote teams
  • Know how to develop high performing teams
  • Understand performance management techniques and talent management models
  • Know how to delegate effectively
  • Understand how to recruit people into an organisation
  • Be able to manage performance within a team
  • Be able to recognise and manage talent
  • Be able to effectively delegate work

Leading People

This unit will provide learners with the skills and knowledge to:

  • Understand different leadership styles
  • Understand how to lead different teams
  • Know how to improve performance in the workplace
  • Understand the importance of organisational culture
  • Understand equality, diversity and inclusion in the workplace.
  • Be able to communicate organisational vision and goals
  • Be able to improve individuals performance in the workplace
  • Be able to support the development of a High Performing Team
  • Be able to support a team through change

Operational Management

This unit will provide learners with the skills and knowledge to:

  • Understand operational management approaches and models
  • Understand business development tools and approaches to continuous improvement
  • Know how to initiate and manage change
  • Understand the purpose of management reporting
  • Understand effective technology use and data security in organisations
  • Be able to create and deliver operational plans
  • Be able to support, manage and communicate change
  • Be able to demonstrate commercial awareness
  • Be able to produce management reports based on the collation, analysis and interpretation of data

Communication

This unit will provide learners with the skills and knowledge to:

  • Understand interpersonal skills
  • Understand different forms and techniques of communication and how to apply them appropriately
  • Be able to communicate effectively
  • Be able to chair a meeting and present information
  • Be able to actively listen

Building Relationships

This unit will provide learners with the skills and knowledge to:

  • Understand approaches to partner, customer and stakeholder relationship management
  • Know how to use collaborative working techniques
  • Know how to manage different levels of workplace conflict
  • Be able to build trust with internal and external stakeholders
  • Be able to use negotiation and influencing skills
  • Be able to manage conflict in the workplace
  • Be able to identify and share good practice
  • Be able to work collaboratively with others

Finance

This unit will provide learners with the skills and knowledge to:

  • Understand how to identify financial requirements
  • Understand how to set budgets
  • Be able to manage a budget
  • Be able to evaluate the use of a budget

Problem Solving and Decision Making

This unit will provide learners with the skills and knowledge to:

  • Understand problem solving and decision making techniques
  • Be able to critically analyse and evaluate data to solve problems and make decisions.

 

Information for Applicants

What are the entry requirements?

Learners who wish to commence on the programme must be employed within a suitable role that will enable them to evidence the requirements of the qualification. Communication skills sufficient to allow learners to address the assessment requirements of the qualification is also desired.

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

How often do I have to attend college?

College attendance will be required and will be determined post application.

This will be in conjunction with assessment in the workplace. Attendance and progress is closely monitored by the assessor towards the qualifications and your employer will be informed of any non-activity.

What can I do next?

On completion, apprentices can register as full members with the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

Information for Employers

How is my business going to benefit from an Apprentice?

  • Fill your skills gaps: an Apprentice’s training is tailored to your organisation’s needs, resulting in a loyal, motivated work force
  • Increase productivity by developing staff skills and expertise.
  • Value for money: a cost effective way to attract new talent and fresh eyes into your organisation
  • Cost saving: we can advertise your vacancies and recruit the best candidates for your needs

Typical Leadership and Management job roles this standard can apply to within:

  • Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

As well as ensuring full competency on completion as an Operations/Department Manager, this standard provides the foundation for progression into a number of career paths in the Management sector.

Which method is right for me?

We have found that both Levy and non-levy employers are increasingly choosing to invest in training for staff already in-place through an apprenticeship, but are reluctant to recruit apprentices from outside of the company. By upskilling staff members through an apprenticeship instead, organisations are providing a platform for them to develop and evolve within the organisational structure, aiding progression into senior roles.

Whilst apprenticeships are more commonly thought of as for young people, a recent Apprenticeship Statistics England Report published in January 2019 states that “People aged 25 and over accounted for 46% of apprenticeship starts in 2016/17”.

This emerging trend shift supports evidence that the perception of apprenticeships is changing. Established assumptions that apprentices can only be recent school leavers or labour-intensive workers on entry-level programmes are evolving.

Apprenticeships are an excellent way of increasing the skillset of your current workforce and providing on-the-job training for someone you already know has the potential and motivation to go further in your business.

What will this cost my business?

The introduction of the Apprenticeship Levy in April 2017 has changed the way that government funds apprenticeships in England. All businesses operating within the UK with a wage bill of over £3million are required to contribute to the Apprenticeship Levy.

  • If the levy applies to your business you will be required to pay 0.5% of your entire wage bill into the levy. This will be offset against a levy allowance worth £15,000 for each tax year.
  • You will only be able to use your levy payment for government backed apprenticeships.
  • Levy payments will expire after 18 months.

Speak to an advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship.

Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.

Any associated cost to the individual will be made clear at the interview.

Speak to an Advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Does the apprentice have to attend college?

College attendance will be required and will be determined post application.

What about support in the workplace?

Skilled and knowledgeable staff must be available to support the apprentice as they complete work- based tasks.

Why should I choose Colchester Institute to support my recruitment and retention?

Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are experts at connecting the right people, to the right training, to the right business – and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.

As part of our service we can support your business with:

  • Advertising the Apprenticeship vacancy
  • Manage the applications received in line with your individual requirements
  • Match prospective candidates already known to us
  • Conduct initial pre-screening for candidates
  • Carry out visits to your premises alongside regular reviews to support you, your staff and your apprentice
  • Advice on any grants or funding where available

Our team will provide:

  • A fee free recruitment service.
  • Personal 1:1 Apprenticeship Levy advice and guidance.
  • A dedicated Account Manager.
  • Industry experienced, professional, technical trainers.
  • Bespoke programmes available upon request.
  • An Essex priority skills focus.
  • Free employer events.
Assessment

It is strongly recommended that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end point assessment takes place throughout the programme.

The decision to Gateway to the End Point Assessment (where it is agreed the candidate meets the requirements of the Standard) will be taken by the line manager (employer) and learner with input from the Training Provider.

This section sets out the requirements for end-point assessment (EPA) for the Operations or Departmental Manager apprenticeship standard.

Full time apprentices will typically spend 30 months on-programme (before the gateway) working towards the occupational standard, with a minimum of 20% off-the-job training. All apprentices must spend a minimum of 12 months on-programme.

The EPA period should only start, and the EPA be arranged, once the employer is satisfied that the apprentice is deemed to be consistently working at or above the level set out in the occupational
standard, all of the pre-requisite gateway requirements for EPA have been met and can be evidenced to an end-point assessment organisations (EPAO).

The EPA must be completed within an EPA period lasting typically 5 months, after the EPA gateway.

How is the apprentice assessed?

The end point assessment will consist of two parts:

Assessment method 1: Professional discussion, underpinned by a portfolio of evidence

This assessment will take the form of a professional discussion which must be appropriately structured to draw out the best of the apprentice’s competence and excellence and cover the KSBs assigned to this assessment method. A professional discussion is a two-way discussion which involves both the independent assessor and the apprentice actively listening and participating in a formal conversation. It gives the apprentice the opportunity to make detailed and proactive contributions to confirm their competency across the KSBs mapped to this method.

Assessment method 2: Project proposal, presentation and questioning

The assessment method is the production of a project proposal, presentation and questioning. The work is carried out after the apprentice has gone through the gateway. A project proposal involves the apprentice completing a relevant and defined piece of work that has a real business benefit. The project proposal must be undertaken after the apprentice has gone through the gateway. Apprentices will prepare and deliver a presentation that, along with the proposal, appropriately covers the KSBs assigned to this method of assessment. It will be followed by questioning from the independent assessor.

 

How To Apply

To apply for an apprenticeship please read through the information below and then select the correct application button from the menu located further down the page.

If you are aged between 15 and 18 years old then please click the button ’15 – 18 Years – Apply Online’ and you will be taken to the next stage of the application process.

If you are aged 19 years or older please click the button ‘19+ Years – How to Apply‘, where you will be taken to the application options and information relevant to you.

Operations Department Manager Higher Apprenticeship Level 5
Course Outline: An operations/departmental manager is someone who manages teams and/or projects

Starting employment as an apprentice can occur throughout the year however the start-date for attending college for training, where required, might vary depending on the type of apprenticeship and will be communicated post-employment and sign-up.

LevelLevel 5
LocationColchester
DurationTypically 2 ½ years.
CampusColchester Campus
Fee(s)Additional Employer Costs: To include the option of the ILM Diploma for Leaders and Managers Level 5 qualification as part of this apprenticeship there are additional exam and registration costs of £750 that cannot be covered by the apprenticeship funding. Please enquire for further information.
Apprenticeship Funding Band (Levy paying employers)£7,000
Employer Contribution Fee (Non-levy paying employers)£350

What will this cost my Business?

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Apprenticeship Funding Bands

Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee. Any associated cost to the individual will be made clear at the interview.

Disclaimer

All fees, prices and funding information shown on this page are for courses starting in the 2021-22 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.

Courses fees are generally not confirmed for September until June / July due to the above factors.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.