Hospitality Supervisor Apprenticeship

A Hospitality supervisor will work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

The hospitality supervisor apprenticeship is built to develop a successful team member into a Specialist Team Leader or Management role. Striving for success in their working establishment and developing the businesses goals and values. This Standard has been built to allow the areas of management to be specialised in the following areas offered by CI:

  • Food and Beverage,
  • Bar Supervisor,
  • Reception,
  • Front office supervisor

This standard has also been segmented into five areas of development to enhance the learner’s journey and understand each of the complex areas that produce outstanding mangers of business today in local and international businesses.

Course Info
How to Apply
Information for Applicants

You will be required to demonstrate that you know and understand, the skills and behaviors required to be a hospitality supervisor in the following areas:

Business: Your role and how to motivate others, financial operations, operating procedures, the industry context, legislation, risk and use of technology and products offered.

Customers: Understand the client base and cultures, best methods of communication to meet their needs, marketing and brand and product offered by the business.

Leadership: Identify the different leadership styles and supervisory management skills which are effective in hospitality businesses, and understand how to work fairly with individuals that have diverse needs

The requirements of your chosen pathway, how it works, how to co-ordinate the activities and set an example for the team to follow.

What knowledge and skills are covered?

Skills covered in the Hospitality Supervisor Apprenticeship include:

All Mandatory units follow as below

Business-

  • Learning and understanding business visions and goals
  • Learning all legislations, responsibilities and operating procedures in Hospitality
  • Risk assessing and developing training for their team members
  • Learning about gross profit and business environmental damages and benefits
  • Importance of using technology in the hospitality industry

People

  • Understand how to effectively organise and coordinate a team to provide required levels of service to meet customer demands
  • Understand how to work with hospitality team members to achieve targets and support business

Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members ‘potential to drive the best results for the business.

What award will I achieve?

  • Hospitality Supervisor Apprenticeship
  • A diploma in hospitality supervisory management

What are the entry requirements?

Successfully completed NVQ Level 2 Food and Beverage or Team leader standard Level 2 and achieved level 1 functional skills.

This Standard requires for learners to be working towards level 2 functional skills, unless you have previously attained a C grade or level 4 GCSE.

How often do I have to attend college?

College attendance will be required for specialist input to meet the requirements of the standard for knowledge requirements and additional vocational practices. There will also be some enrichment days which will be mandatory to support studies. This will be a minimum of one day a month and will be agreed post-application.

If you are required to work towards your level 2 functional skills this will require college attendance every Friday morning between 9-12.

How will I be assessed?

The Hospitality Supervisor Qualification will be assessed within the workplace under the mentorship of your food and beverage manager or business owner. You will receive a visit from your assessor every three weeks to measure your development and assess the tasks that have been set between visits and through online evidence portfolio systems.

The End Point Assessment will be assessed independently through an online test, practical observation, completion of a business project and a final professional discussion.

What can I do next?

Successful candidates can progress towards taking ownership and responsibility for the functioning of a professional restaurant within the hospitality industry.

Information for Employers

How is my business going to benefit from an Apprentice?

How can I fit this apprentice into my business?

The new apprenticeship standards are a great way to build the talent and skills in your business. Apprenticeship standards have recently been developed by employers, so you can be assured they’re relevant to today’s industry. It is a great way to invest, develop and build your team. The application of these standards through taking on an apprentice will help to support business growth. The hospitality supervisor will be able to lead the kitchen brigade or front of house taking ownership of all the requirements in the modern day environment, overseeing budgets, GP’s, interviewing, staffing, ordering, stock taking, menu development and training all members of the team in the requirements to adhere to all Health and Safety legislation’s.

What will this cost my business?

The introduction of the Apprenticeship Levy in April 2017 has changed the way that government funds apprenticeships in England. All businesses operating within the UK with a wage bill of over £3million are required to contribute to the Apprenticeship Levy.

  • If the levy applies to your business you will be required to pay 0.5% of your entire wage bill into the levy. This will be offset against a levy allowance worth £15,000 for each tax year.
  • You will only be able to use your levy payment for government backed apprenticeships.
  • Levy payments will expire after 18 months.

Speak to an advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship.

Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.

Any associated cost to the individual will be made clear at the interview.

Speak to an Advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Does the apprentice have to attend college?

College attendance will be required for specialist input to meet the requirements of the standard for knowledge requirements and additional vocational practices. There will also be some enrichment days which are mandatory to support studies. This will be a minimum of one day a month and will be agreed post-application.

If you apprentice is required to work towards level 2 functional skills then this will require college attendance every Friday morning between 9-12.

How is the apprentice assessed?

This Qualification will be assessed within the workplace under the mentorship of the food and beverage manager or business owner. You will receive a visit from your apprentices assessor every three weeks to measure their development and assess the tasks that have been set between visits and through online evidence portfolio systems.

The End Point Assessment will be assessed independently through an online test, practical observation, completion of a business project and a final professional discussion.

What about support in the workplace?

Apprentices are required to be mentored by your Managers and supervisors, supporting the development of their skills and knowledge in hospitality service within a five day, normal working week. Apprentices will require support daily in the development of working in a safe, hygienic working environment to work within the parameters of laws and legislations.

They will be assisted by your head Manager/ Supervisor in the completion of set targets every month that will be assessed by the assessor, upon their planned online or face to face visit, in order to be ready for the end of year assessment.

What we offer as a company

  • Online knowledge with access to videos to support all preparation and advanced cooking methods
  • Monthly face to face visits
  • Assessors with over 18 years of cooking experience
  • Hands on training supplied by assessors/trainers
  • 12 month courses
  • Enrichment days and college days to enhance skills
  • Digital portfolios
  • Interview techniques
  • Functional skills teachers based within the college

Why should I choose Colchester Institute to support my recruitment and retention?

Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are experts at connecting the right people, to the right training, to the right business – and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.

As part of our service we can support your business with:

  • Advertising the Apprenticeship vacancy
  • Manage the applications received in line with your individual requirements
  • Match prospective candidates already known to us
  • Conduct initial pre-screening for candidates
  • Carry out visits to your premises alongside regular reviews to support you, your staff and your apprentice
  • Advice on any grants or funding where available

Our team will provide:

  • A fee free recruitment service.
  • Personal 1:1 Apprenticeship Levy advice and guidance.
  • A dedicated Account Manager.
  • Industry experienced, professional, technical trainers.
  • Bespoke programmes available upon request.
  • An Essex priority skills focus.
  • Free employer events.

Looking for a new career, job or maybe a qualification to take your current role to the next level?

Previously apprenticeships were primarily aimed towards 16-18 year olds but government reforms introduced in March 2017 mean that there is no longer an upper age limit for commencing an apprenticeship, even if you already possess a degree or higher level qualification (all applicants must be eligible for funding).

To apply for an apprenticeship please read through the information below and then select the correct application button from the menu located further down the page.

Aged between 15 and 18

The application window for joint applications for full-time courses and apprenticeships starting in September 2023 opened on Monday 3rd October at 12pm.

In order to study an apprenticeship you must have an employer willing to take you on as an apprentice and have an offer of employment in place by September, ready for enrolment.

The information below applies to those:

  • currently in year 11 and looking to study on an apprenticeship upon finishing school
  • currently in year 11 and looking to make a joint full-time and apprenticeship application, so that both options are available to be pursued upon finishing school (although you can apply for both options you will eventually need to choose between a full-time programme or apprenticeship, you cannot do both at the same time)
  • currently in year 12* on a full-time course and looking to find an apprenticeship to start after the end of the summer term

If you are interested in an Apprenticeship but do not yet have a contract of employment from an employer, we strongly advise you to apply for a full-time programme as well so you have a back-up. We will process both your full-time application and apprenticeship application until you inform us that you have secured an employer and have an Apprenticeship contract in place, at which point your apprenticeship application will take priority.

If you do have an employer with an Apprenticeship contract of employment in place, we still strongly advise that you apply for a full-time programme as well so you that you have a back-up in case this falls through.

Once you have read the above please click the button ’15 – 18 Years – Apply Online’ in the menu underneath this section and you will be taken to the next stage of the application process.

*If you are currently in year 12 and 13, but looking to find an apprenticeship and switch mid-year then please contact our Apprenticeship Admissions Team where they will advise you on suitable vacancies.

01206 712043 – Apprenticeship Admissions or email:

ci.apprenticeships@colchester.ac.uk

Aged 19+

In order to study an apprenticeship you must have an employer willing to take you on as an apprentice and with an offer of employment in place.

Please read through the information below and follow the information that applies to your current status.

If you do have an employer with an Apprenticeship contract of employment in place then please click the button ’19+ Years – How to Apply’ located in the menu underneath this section, where you will be taken to the next stage of the application process.

I am already in employment and my employer would like to put me through an apprenticeship

If you are already in employment then please contact our Apprenticeship Admissions Team where they will work with you and your employer to complete the sign-up and enrolment onto the programme.

01206 712043 – Apprenticeship Admissions or email:

ci.apprenticeships@colchester.ac.uk

I don’t have an employer

If you do not have a contract offer of employment from an employer in place then there are other options available to you:

Apply for a vacancy

Employers can recruit for apprentice positions all year round. We have apprenticeship vacancies listed on our website throughout the year in a variety of industries and with employers small, medium and large.

View our live vacancies

Join Our Talent Pool

All you have to do is complete and submit our Talent Pool application form, attend a pre-screening assessment/interview and be available when contacted. We will then send your details along with your profile to employers looking for an apprentice, inform you if you are selected for interview, and send you guidance to prepare you for interview.

Join our Talent Pool

If you are unsure about any of the above and would like to speak to our apprenticeships team directly then please contact us using the below:

01206 712043 – Applicant Enquiries or email:

ci.apprenticeships@colchester.ac.uk

Employer Enquiries

If you would be interested to find out more about how this apprenticeship can work for your business or already have a member of staff who this apprenticeship would be perfect for please contact us using the ‘Hire an Apprentice: Enquire Here’ button in the menu below.

Hospitality Supervisor Apprenticeship
Course Outline: Provides vital support to management teams and are capable of independently supervising hospitality services and running shifts.

Starting employment as an apprentice can occur throughout the year. However, the start date for attending college for training, where required, or if delivered online, when sessions begin, will vary depending on the type of apprenticeship and will be communicated post-employment and sign-up.

LevelLevel 3
LocationColchester
DurationTypically 18-24 months to complete
Campus / Adult Skills CentreColchester Campus
Apprenticeship Funding Band (Levy paying employers)£5,000
Employer Contribution Fee (Non-levy paying employers)£250

What will this cost my Business?

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Apprenticeship Funding Bands

Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee. Any associated cost to the individual will be made clear at the interview.

Disclaimer

All fees, prices and funding information shown on this page are for courses starting in the 2022-23 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.

Courses fees are generally not confirmed for September until June / July due to the above factors.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.