Hospitality Supervisor Apprenticeship

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

The hospitality supervisor apprenticeship is built to develop a successful team member into a
Specialist Team leading/Management role. Striving for success in their working establishment and developing the businesses goals and values. This Standard has been built to allow the areas of management to be specialised in the following areas offered by CI:

  • Food and Beverage,
  • Bar Supervisor,
  • Reception,
  • Front office supervisor

This standard has also been segmented into five areas of development to enhance the learner’s journey and understand each of the complex areas that produce outstanding mangers of business today in local and international businesses.

Information for Applicants

You will be required to demonstrate that you know and understand, the skills and behaviors required to be a hospitality supervisor in the following areas:

Business: Your role and how to motivate others, financial operations, operating procedures, the industry context, legislation, risk and use of technology and products offered.

Customers: Understand the client base and cultures, best methods of communication to meet their needs, marketing and brand and product offered by the business.

Leadership: Identify the different leadership styles and supervisory management skills which are effective in hospitality businesses, and understand how to work fairly with individuals that have diverse needs

The requirements of your chosen pathway, how it works, how to co-ordinate the activities and set an example for the team to follow.

What knowledge and skills are covered?

Skills covered in the Hospitality Supervisor Apprenticeship include:

All Mandatory units follow as below

Business-

  • Learning and understanding business visions and goals
  • Learning all legislations, responsibilities and operating procedures in Hospitality
  • Risk assessing and developing training for their team members
  • Learning about gross profit and business environmental damages and benefits
  • Importance of using technology in the hospitality industry

People

  • Understand how to effectively organise and coordinate a team to provide required levels of service to meet customer demands
  • Understand how to work with hospitality team members to achieve targets and support business

Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members ‘potential to drive the best results for the business.

What award will I achieve?

  • Hospitality Supervisor Apprenticeship
  • A diploma in hospitality supervisory management

What are the entry requirements?

Successfully completed NVQ Level 2 Food and Beverage or Team leader standard Level 2 and achieved level 1 functional skills.

This Standard requires for learners to be working towards level 2 functional skills, unless you have previously attained a C grade or level 4 GCSE.

How often do I have to attend college?

College attendance will be required for specialist input to meet the requirements of the standard for knowledge requirements and additional vocational practices. There will also be some enrichment days which will be mandatory to support studies. This will be a minimum of one day a month and will be agreed post-application.

If you are required to work towards your level 2 functional skills this will require college attendance every Friday morning between 9-12.

How will I be assessed?

The Hospitality Supervisor Qualification will be assessed within the workplace under the mentorship of your food and beverage manager or business owner. You will receive a visit from your assessor every three weeks to measure your development and assess the tasks that have been set between visits and through online evidence portfolio systems.

The End Point Assessment will be assessed independently through an online test, practical observation, completion of a business project and a final professional discussion.

What can I do next?

Successful candidates can progress towards taking ownership and responsibility for the functioning of a professional restaurant within the hospitality industry.

Information for Employers

How is my business going to benefit from an Apprentice?

How can I fit this apprentice into my business?

The new apprenticeship standards are a great way to build the talent and skills in your business. Apprenticeship standards have recently been developed by employers, so you can be assured they’re relevant to today’s industry. It is a great way to invest, develop and build your team. The application of these standards through taking on an apprentice will help to support business growth. The hospitality supervisor will be able to lead the kitchen brigade or front of house taking ownership of all the requirements in the modern day environment, overseeing budgets, GP’s, interviewing, staffing, ordering, stock taking, menu development and training all members of the team in the requirements to adhere to all Health and Safety legislation’s.

What will this cost my business?

Since April 2017 the way that government funds apprenticeships in England has changed. All businesses operating within the UK with a wage bill of over £3 million are required to contribute to the apprenticeship levy monthly via HMRC.

  • If the levy applies to your business you will be required to pay 0.5% of your entire wage bill into the levy. This will be offset against a levy allowance worth £15,000 for each tax year
  • You will only be able to use your levy payment for government backed apprenticeships through providers who are registered on the Register of Apprenticeship Training Providers
  • Levy payments will expire after 18 months.

From April 2017 all existing apprenticeship frameworks and new apprenticeship standards (often referred to as trailblazer standards) will be allocated to Government funding bands.

Funding bands determine the maximum amount of money that Government will contribute for the training delivery and end-point assessment of each apprenticeship. All approved apprenticeship standards have already been allocated to funding bandings with maximum funding caps.

If you take on an apprentice who is between 16 and 18 years old at the start of their apprenticeship, you will receive a payment to help meet the extra costs of employing them. This will be paid to you through the training provider in two £500 instalments at 3 months and 12 months  if the apprentice continues in learning beyond this point.

Non-levy paying employers will need to contribute 10% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account. Where there are no longer funds in this digital account the Government will co-invest 90% of the funding with the levy paying employer being the asked to contribute the remaining 10% on a monthly basis.

Levy paying employers can estimate their funding contributions through the use of the free Funding Apprenticeship Systems calculating tool.

The agreed funds will be taken from the employer’s digital account to pay the training provider, up to a maximum amount of funding allocated by Government to that particular apprenticeship.

For non-levy paying employers the Digital Apprenticeship Service will not be available until at least 2018. They will need to discuss and agree a price with their training provider.

Does the apprentice have to attend college?

College attendance will be required for specialist input to meet the requirements of the standard for knowledge requirements and additional vocational practices. There will also be some enrichment days which are mandatory to support studies. This will be a minimum of one day a month and will be agreed post-application.

If you apprentice is required to work towards level 2 functional skills then this will require college attendance every Friday morning between 9-12.

How is the apprentice assessed?

This Qualification will be assessed within the workplace under the mentorship of the food and beverage manager or business owner. You will receive a visit from your apprentices assessor every three weeks to measure their development and assess the tasks that have been set between visits and through online evidence portfolio systems.

The End Point Assessment will be assessed independently through an online test, practical observation, completion of a business project and a final professional discussion.

What about support in the workplace?

Apprentices are required to be mentored by your Managers and supervisors, supporting the development of their skills and knowledge in hospitality service within a five day, normal working week. Apprentices will require support daily in the development of working in a safe, hygienic working environment to work within the parameters of laws and legislations.

They will be assisted by your head Manager/ Supervisor in the completion of set targets every month that will be assessed by the assessor, upon their planned online or face to face visit, in order to be ready for the end of year assessment.

What we offer as a company

  • Online knowledge with access to videos to support all preparation and advanced cooking methods
  • Monthly face to face visits
  • Assessors with over 18 years of cooking experience
  • Hands on training supplied by assessors/trainers
  • 12 month courses
  • Enrichment days and college days to enhance skills
  • Digital portfolios
  • Interview techniques
  • Functional skills teachers based within the college

Why should I choose Colchester Institute to support my recruitment and retention?

Apprenticeships – What we can offer

Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are expert at connecting the right people, to the right training, to the right business and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.

As part of our service we can support your business with:

  • Advertising the Apprenticeship vacancy
  • Manage the applications received in line with your individual requirements
  • Match prospective candidates already known to us
  • Conduct initial pre-screening for candidates
  • Carry out visits to your premises alongside regular reviews to support you, your staff and your apprentice
  • Advice on any grants or funding where available

Our team will provide:

  • A fee free recruitment service.
  • Personal 1:1 Apprenticeship Levy advice and guidance.
  • A dedicated Account Manager.
  • Industry experienced, professional, technical tutors.
  • Bespoke programmes available upon request.
  • An Essex priority skills focus.
  • Free employer events.

Apprenticeship Reform Events

Hospitality Supervisor Apprenticeship
LevelLevel 3
LocationColchester
DurationThe minimum duration for this apprenticeship is 18 months, but will typically take 18-24 months to complete
CampusColchester Institute
Start DateStarting employment as an apprentice can occur throughout the year however the start-date for attending college for training, where required, will be communicated post-employment and sign-up
Apprenticeship Funding Band (Levy paying employers)£5,000
Employer Contribution Fee (Non-levy paying employers)£500
What will this cost my Business?

Non-levy paying employers will need to contribute 10% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Apprenticeship Funding Bands

Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.
Any associated cost to the individual will be made clear at the interview.

Disclaimer

All Fees and prices shown on the website are for courses starting in the 2018-19 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.