Hospitality supervisors work across service industry businesses such as bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
They provide vital support to management teams, being capable of independently supervising hospitality services and running shifts.
Working under pressure to deliver fantastic customer service and motivating a team is essential to their role. Although most supervisors’ skills and knowledge are the same, some may specialise in specific functions or work across a variety, reflecting the multi-functional nature of the industry.
Designed to develop a successful team member into a specialist Team Leader or Management role, striving for success in their working establishment and developing the businesses goals and values, the Hospitality Supervisor Apprenticeship allows management specialisms to develop in the following areas offered by Colchester Institute:
This standard has also been segmented into five areas of development to enhance the learner’s journey and understand each of the complex areas that produce outstanding managers of today in local and international businesses.
Starting employment as an apprentice can occur throughout the year. However, the start date for attending college for training, where required, or if delivered online, when sessions begin, will vary depending on the type of apprenticeship and will be communicated post-employment and sign-up.
You will be required to demonstrate that you know and understand, the skills and behaviors required to be a hospitality supervisor in the following areas:
Business: Your role and how to motivate others, financial operations, operating procedures, the industry context, legislation, risk and use of technology and products offered.
Customers: Understand the client base and cultures, best methods of communication to meet their needs, marketing and brand and product offered by the business.
Leadership: Identify the different leadership styles and supervisory management skills which are effective in hospitality businesses, and understand how to work fairly with individuals that have diverse needs
The requirements of your chosen pathway, how it works, how to co-ordinate the activities and set an example for the team to follow.
All Mandatory units follow as below
Business-
People
Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members ‘potential to drive the best results for the business.
Successfully completed NVQ Level 2 Food and Beverage or Team leader standard Level 2 and achieved level 1 functional skills.
This Standard requires for learners to be working towards level 2 functional skills, unless you have previously attained a C grade or level 4 GCSE.
The Hospitality Supervisor Qualification will be assessed within the workplace under the mentorship of your food and beverage manager or business owner. You will receive a visit from your assessor every three weeks to measure your development and assess the tasks that have been set between visits and through online evidence portfolio systems.
The End Point Assessment will be assessed independently through an online test, practical observation, completion of a business project and a final professional discussion.
Successful candidates can progress towards taking ownership and responsibility for the functioning of a professional restaurant within the hospitality industry.
College attendance will be required for specialist input to meet the requirements of the standard for knowledge requirements and additional vocational practices. There will also be some enrichment days which will be mandatory to support studies. This will be a minimum of one day a month and will be agreed post-application.
If you are required to work towards your level 2 functional skills this will require college attendance every Friday morning between 9-12.
***Applications for full-time courses and joint apprenticeship applications are now closed.***
What are my options?
There are a number of options available to you at this stage of the application cycle if you would like to start an apprenticeship.
The most important thing to remember is that in order to study an apprenticeship you must have an employer willing to take you on as an apprentice and have an offer of employment in place by September, ready for enrolment.
If you do have an employer with an Apprenticeship contract of employment in place, or you are already in employment and your employer would like to put you through an apprenticeship then please contact our Apprenticeship Admissions Team using our Late Apprenticeship Application Form, where they will work with you and your employer to complete the sign-up and enrolment onto the programme. Please do not fill in this form if you don’t have an employer in place.
Please choose the option for your age-range from the below:
15 – 18 years old: Please fill in the below application form – Remember, this form is only for applicants who have an employer lined up ready with an offer of employment. If this does not apply to you, please view the information in the section underneath.
15 – 18 Years Old Late Application Form
19 years or older: Please click the button ’19+ Years – How to Apply’ located underneath this section, where you will be taken to the application form.
If you are unsure about any of the above and would like to speak to our apprenticeships team directly then please contact us using the below:
01206 712043 – Applicant Enquiries or email ci.apprenticeships@colchester.ac.uk
What if I don’t have an employer?
If you do not have a contract offer of employment from an employer in place then there are a number of options still available to you:
Apply for a live Apprenticeship Vacancy: We have apprenticeship vacancies available throughout the year in a variety of industries. You can view and apply for a live apprenticeship vacancy using the link below.
Join Our Talent Pool: All you have to do is complete and submit our Talent Pool application form, attend a pre-screening assessment/interview and be available when contacted. We will then send your details along with your profile to employers looking for an apprentice, inform you if you are selected and send you guidance to prepare you for interview.
Attend an Advice Day: Our August Advice Days will take place from GCSE Results Day on Thursday 24th August 2023, at both our Colchester and Braintree campuses. Apprenticeship advisers will be on hand to assist you with your options at this stage.
Bookings open at 08:00am on Thursday 24th August. When booking your appointment, please select apprenticeships rather than the subject you wish to do an apprenticeship in, as there are not apprenticeship programmes available for every full-time subject area. Our apprenticeship team will then advise you on what apprenticeship programmes are on offer.
If you are unsure about any of the above and would like to speak to our apprenticeships team directly then please contact us using the below:
01206 712043 – Applicant Enquiries or email ci.apprenticeships@colchester.ac.uk
How can I fit this apprentice into my business?
The new apprenticeship standards are a great way to build the talent and skills in your business. Apprenticeship standards have recently been developed by employers, so you can be assured they’re relevant to today’s industry. It is a great way to invest, develop and build your team. The application of these standards through taking on an apprentice will help to support business growth. The hospitality supervisor will be able to lead the kitchen brigade or front of house taking ownership of all the requirements in the modern day environment, overseeing budgets, GP’s, interviewing, staffing, ordering, stock taking, menu development and training all members of the team in the requirements to adhere to all Health and Safety legislation’s.
Apprentices are required to be mentored by your Managers and supervisors, supporting the development of their skills and knowledge in hospitality service within a five day, normal working week. Apprentices will require support daily in the development of working in a safe, hygienic working environment to work within the parameters of laws and legislations.
They will be assisted by your head Manager/ Supervisor in the completion of set targets every month that will be assessed by the assessor, upon their planned online or face to face visit, in order to be ready for the end of year assessment.
What we offer as a company
Fill your skills gaps: an Apprentice’s training is tailored to your organisation’s needs, resulting in a loyal, motivated work force Increase productivity by developing staff skills and expertise.
Value for money: a cost effective way to attract new talent and fresh eyes into your organisation.
Cost saving: we can advertise your vacancies and recruit the best candidates for your needs.
An industry recognised professional qualification can be built into the course which your apprentice will bring back to the business, providing value for money and a return on investment in their career as well as bringing back up to date knowledge from college.
When taking on an apprentice, there are certain expectations that must be met by the both the employer and the apprentice. As the employer, you are expected to:
Levy paying employers can access levy funds to pay for this programme, and our blended learning model can contribute to the 20% off- the-job training requirement.
The introduction of the Apprenticeship Levy in April 2017 has changed the way that government funds apprenticeships in England. All businesses operating within the UK with a wage bill of over £3million are required to contribute to the Apprenticeship Levy.
Speak to an Advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.
Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship.
Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.
Any associated cost to the individual will be made clear at the interview.
Skilled and knowledgeable staff must be available to support the apprentice in the workplace.
College attendance where required will be communicated post-application and enrolment.
Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are experts at connecting the right people, to the right training, to the right business – and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.
As part of our service we can support your business with:
Our team will provide:
Off-the-Job Training (OJT) is one of the key requirements for all apprenticeship standards.
Apprentices must spend 20% of their contracted working hours undertaking Off-the-Job Training, which is defined as “learning undertaken outside of the normal day-to-day working environment and leads toward the achievement of an apprenticeship.”
Off-the-Job Training must be directly relevant to the apprentice’s programme and teach them new knowledge, skills and behaviours that will help them reach competence in their occupation and ensure that apprentices are actively learning and working to attain the required knowledge and skills within their sector while enrolled in their placement program.
What does Off-the-Job Training Look Like?
Off-the-Job Training must account for at least 20% of an apprentice’s contracted working hours within their full-time employment as an apprentice.
This means that their time might be broken down like the below:
The above depends on their contracted working hours within the day and/or working week, as well as the length of their programme.
For example, Apprentices working more hours in the day and the week, as well as those whose programmes are longer than 12 months in duration, then their Off-the-Job Training requirement will still consist of 20% of their contracted hours but the total number of working hours and total time dedicated to OJT will be different the above.
Why is Off-the-Job Training Conducted within the Apprentice’s Contracted Hours?
An apprenticeship is a work-based programme, and any training that contributes towards an apprentice’s development should be included in their contracted working hours.
The Department for Education (DfE) has said that it would be unreasonable to expect an apprentice to undertake training that is part of their apprenticeship in their own time, therefore if training must take place outside of the apprentice’s working hours, then this should be recognised by both the Employer and Training Provider.
An example of this would be if an apprentice has to attend a 2-hour lecture scheduled after their working hours, then arrangements should be made by the training provider and employer for the apprentice to make up the time by leaving work 2 hours early.
What does Off-the-Job Training Include?
Off-the-Job Training can include a number of activities that can take place on or off the employer’s normal work premises.
If you are unsure of whether an activity can be regarded as Off-the-Job Training, the below questions form a useful point of reference:
If the answers to the questions are all yes, then this counts as towards OJT. These can include:
The Teaching of Theory
This can include lectures, role playing, simulation exercises, online learning, manufacturer training and so on. Teaching theory should help the apprentice better understand their role, the topics and subjects relevant to their role and their sector in more detail.
Practical Training
This can include shadowing, mentoring, industry visits, attendance at competitions and so on. This training should practically train the apprentice and teach them skills that they can use in their current job or in a future position.
Learning Support
This refers to learning support provided by the Employer or the Training Provider. Some apprentices may require more assistance in their programme to help them reach their best potential. This includes time spent conducting projects, writing assignments and so on.
Learning support counts towards OJT to ensure that all individuals have the support needed and that all barriers to education and training are removed. This could include:
Time spent on assignments is also included in OJT as new knowledge, skills and behaviours can be developed while completing them.
While OJT takes place outside of normal working duties, it is possible to undergo OJT at the apprentice’s workstation. For example, OJT could include learning to use a new machine or undertaking e-learning. While conducting this training, normal working duties should not be required of the apprentice.
Off-the-Job Training can also take place at home via distance learning. If there is a program of study that the apprentice can complete online that contributes to the completion of their apprenticeship, as long as the learning package is included as part of a blended learning programme, this can be counted as an OJT activity.
The activity that the apprentice undertakes is the main focus of OJT. As long as the OJT activity actively contributes to the completion of the apprenticeship, the location matters less than the activity itself.
Essentially OJT is Employers or Training Providers setting aside time for the apprentice to improve themselves, their knowledge and/or their skills.
Off-the-Job Training cannot include:
(*although, as mentioned before, there are exceptions if this time is made up within their working hours)
The government acknowledges that apprentices will inevitably want to spend time outside of working hours to familiarise themselves with their work. However, any personal initiative shown by the apprentice will not count towards Off-the-Job Training.
Any time that an apprentice takes to conduct OJT is counted towards their normal working hours. That means that if an apprentice is interested in undertaking training outside of their working hours, they should ask their Employer and Training Provider first and see if arrangements can be made to accommodate this.
Preparing for Off-the-Job Training?
It is the responsibility of the Employer and Training Provider to ensure that the apprentice spends 20% of their apprenticeship undertaking Off-the-Job Training. Completion of OJT must be documented and evidenced in order for the apprentice to complete the apprenticeship.
In order to comply with the funding rules, each apprentice should receive a commitment statement from the Employer/Training Provider outlining the program of training the apprentice will receive and how the Employer/Training Provider intends to spend the Off-the-Job Training time. The recipient of ESFA funding (usually the main provider) should keep, update and maintain the relevant files.
The ESFA will remain flexible about the type of evidence that should be retained and provided. They want Training Providers and Employers to use naturally occurring evidence where it is available. Many Training Providers have their own systems of collecting and storing evidence. Some examples of naturally occurring evidence might include:
For more details and examples on how to proceed with Off-the-Job Training, you can click here to see the full OJT document from the Education and Skills Funding Agency.
Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.
Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee. Any associated cost to the individual will be made clear at the interview.
Full government funding is available for an apprentice aged between 16-18 years old and where the employer employs less than 50 employees. Full funding is also available for apprentices aged 19 to 24 who have either been in care or has an education health care plan.
An employer contribution fee will be required for:
Payment plans and schedules can be discussed with our apprenticeship Account Managers prior to signing contracts. For more information about apprenticeship contribution fees please contact one of our Apprenticeship Advisers on 01206 712727.
A National Minimum Wage for apprentices was introduced on 1 October 2010. The wage applies to all apprentices aged under 19; and apprentices aged 19 or over in the first year of their Apprenticeship.
As of April 1st 2023 the national minimum wage for apprentices is £5.28 an hour and applies to time working, plus time spent training that is part of the Apprenticeship. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the national minimum wage rate if they’re an apprentice aged 19 or over and have completed their first year.
Employers are free to pay above the new wage and many do so, but employers must ensure that they are paying their apprentices at least the minimum wage. If an apprentice is on a higher wage, the employer must continue to pay that for the remainder of the training or until the apprentice becomes eligible for the full national minimum wage.
You must be at least:
These rates are for the National Living Wage (for those aged 23 and over) and the National Minimum Wage (for those of at least school leaving age). The rates change on 1 April every year.
23 and over | 21 to 22 | 18 to 20 | Under 18 | Apprentice | |
---|---|---|---|---|---|
April 2023 | £10.42 | £10.18 | £7.49 | £5.28 | £5.28 |
Apprentices are entitled to the apprentice rate if they’re either:
Example: An apprentice aged 21 in the first year of their apprenticeship is entitled to a minimum hourly rate of £5.28.
Apprentices are entitled to the minimum wage for their age if they both:
Example: An apprentice aged 21 who has completed the first year of their apprenticeship is entitled to a minimum hourly rate of £10.18
The following rates were for the National Living Wage (previously for those aged 25 and over) and the National Minimum Wage (for those of at least school leaving age) from April 2016.
From 1st April 2021 the National Living Wage was extended to 23 and 24 year olds.
Government support
Employers are not required to pay Class 1 National Insurance contributions for an apprentice, if the apprentice:
Employers with fewer than 50 people working for them will be able to train 16-18-year-old apprentices without making a contribution towards the costs of training. The government will pay 100% of the training costs for these individuals.
Funding
The government will pay employers, no matter what size, £1,000 for each 16-18 year old apprentice they employ.
Eligibility
All employers are eligible for a £1,000 payment for taking on an apprentice who is either:
This £1000 payment will be paid to your training provider and you will receive it from them.
When you’ll get paid
We’ll send the payment in 2 equal instalments for each apprentice.
To be eligible, your apprentice must complete:
Once the apprenticeship information has been checked, we will process the payments.
Payments will be made on the 14th working day of the month, it can take up to 3 days for the payments to reach your account.
You can track when your payments are due to be paid on your view applications page.
We cannot send any payments until we’ve received and verified the organisation and finance details. This could take up to 80 days.
The apprenticeship levy
The levy was introduced on 6 April 2017 and is charged at a rate of 0.5% of an employers’ pay bill, paid through PAYE on a monthly basis.
Each employer has a levy allowance of £15,000, this is not a cash payment. It works in a similar way to the personal tax allowance and cannot be used to purchase apprenticeship training.
The impact of the allowance means that fewer than 1.3% of UK employers, those with an annual pay bill of more than £3 million, are liable to pay the levy. Employers in England who pay the levy
will be able to get out more than they pay in, through a 10% top-up to their online accounts.
An employer’s pay bill is made up of the total amount of the employees’ earnings that are subject to Class 1 National Insurance contributions, such as:
– wages
– bonuses
– commissions
– pension contributions
What about non-levy paying employers?
Employers with a pay bill of less than £3 million a year will not need to pay the levy.
At least 90% of non-levy paying employers’ apprenticeship training and assessment costs in England will be paid for by the government. The government will ask these employers to make a 5% contribution to the cost, paid directly to the provider, and the government covers the rest. This cost will be spread over the lifetime of the apprenticeship.
The government is offering additional support to organisations with fewer than 50 employees* by paying 100% of training and assessment costs for their apprentices aged 16-18 and for those aged 19-24 formerly in care or with a local authority education, health and care plan.
As a parent, you want the best for your children and that often means helping them to make the right decisions regarding their future (including what to do after school/college). There are a lot of options for school leavers and with such a competitive job market, a professional apprenticeship could be the right answer to ensure your son/daughter secures a career well-suited to their specific wants/needs.
Colchester Institute is the largest college provider of apprenticeships in Greater Essex and can boast achievement rates higher than national averages. This section aims to provide answers to some of the most commonly asked questions we get from parents and carers about apprenticeships.
Apprenticeships give your child the chance to work towards a fully paid qualification from Level 3 (A level equivalent) to a university degree whilst training for a high skilled job. Plans to introduce more Higher Apprenticeship routes will provide learners with a real choice between work-based and traditional degree education.
The Facts
What is an apprenticeship?
An apprenticeship is a job, with formal training that will enable your son or daughter to earn nationally-recognised qualifications whilst earning a wage Experience is the key to a great career and by putting the job at the heart of what an apprentice learns, we ensure that they learn the skills that employers really needs them to have.
As of April 1st 2023 the national minimum wage for apprentices is £5.28 an hour and applies to time working, plus time spent training that is part of the Apprenticeship. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the national minimum wage rate if they’re an apprentice aged 19 or over and have completed their first year.
Employers are free to pay above the new wage and many do so, but employers must ensure that they are paying their apprentices at least the minimum wage. If an apprentice is on a higher wage, the employer must continue to pay that for the remainder of the training or until the apprentice becomes eligible for the full national minimum wage.
Government funding is available to cover the cost of most apprenticeships, which means your son/daughter will not have to pay for any of their training – they will be debt free! Our apprenticeships last between one and six years (depending on which programme the apprentice chooses) and we provide progression routes from GCSE all the way to degree and MSc level qualifications with our own University Centre Colchester.
Will I lose any of my benefit entitlements if my child commences an apprenticeship?
Tax credits will not be affected by your child entering on to an apprenticeship; however, child benefit payments will stop once your child reaches 16 years old and officially leaves school year 11 and enters employment to commence the apprenticeship.
If you are ready to make an application then please select the correct application button from the menu below.
Level | Level 3 |
---|---|
Location | Colchester |
Duration | Typically 18-24 months to complete |
Campus / Adult Skills Centre | Colchester Campus |
Apprenticeship Funding Band (Levy paying employers) | £4,000 |
Employer Contribution Fee (Non-levy paying employers) | £200 |
All fees, prices and funding information shown on this page are for courses starting in the 2023-24 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.
Courses fees are generally not confirmed for September until June / July due to the above factors.
The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.
The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.