Hospitality (Restaurant, Reception and Customer Service) Level 2

The Front of House course programme is designed for those who wish to pursue a career in the dynamic hospitality industry. You will benefit from plenty of hands-on practical experience working in our award-winning commercial restaurants providing a range of front of house services.

What Will I Learn?

You will support practical knowledge with a range of classroom based activities including presentations, industry visits and workshops with industry professionals. Units may include customer service and communication skills, safe and secure working environments, reception and restaurant theory, and dealing with bills and payments.

All practical work in College will be undertaken within the College’s front office and restaurant areas. This programme leads to the following qualifications:

  • Diploma in Front of House Reception NVQ  Level 2
  • Diploma in Food and Beverage Service NVQ  Level 2
  • Functional Skills/GCSEs
Course Content

This course is delivered through classroom activity, practical work and self-study which will all contribute to your portfolio of evidence, as will presentations, industry visits and visiting speakers. You will also engage in activities to develop your English, maths and employability skills

Front of House – Restaurant and Hospitality Reception Studies NVQ Diploma Level 2 units may include:

  • 70% of your Studies in Practical Sessions
  • Reception and Restaurant Theory
  • Safe and Secure Working Environment
  • Customer Service and Communication Skills
  • Dealing with Bills and Payments
  • Functional Skills/GCSEs
Entry Requirements

4 GCSEs (grades A*-E), including English and maths (grades 9-3), or satisfactory results (Merit/Distinction) in a relevant Level 1 qualification, and an interview.

Career Opportunities

Immediate employment prospects in reception or food service within restaurants, hotels, leisure centres, conferences and exhibition centres.

Course Progression

Students can progress onto Hospitality Management Supervision – Food Service and Events Level 3 course programme or the advanced Apprenticeship in Hospitality Supervision and Management, followed by the opportunity to enter higher education degree level study.

Hospitality (Restaurant, Reception and Customer Service) Level 2
LevelLevel 2
DurationOne year
Study ModeFull-Time
CampusColchester Institute
Start DateSeptember 2021 - Applications open on 1st October 2020
Fee(s)16-18 year olds: Free
19+: £2,732


All Fees and prices shown on this page are for courses starting in the 2020-21 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.