Hospitality (Restaurant, Reception and Customer Service) Level 2
The Front of House course programme is designed for those who wish to pursue a career in the dynamic hospitality industry. You will benefit from plenty of hands-on practical experience working in our award-winning commercial restaurants providing a range of front of house services.
What Will I Learn?
You will support practical knowledge with a range of classroom-based activities including presentations, industry visits and workshops with industry professionals. Units may include customer service and communication skills, safe and secure working environments, reception and restaurant theory, and dealing with bills and payments.
All practical work in College will be undertaken within the College’s front office and restaurant areas. This programme leads to the following qualifications:
- Diploma in Front of House Reception NVQ Level 2
- Diploma in Food and Beverage Service NVQ Level 2
- Functional Skills/GCSEs
Course Content
This course is delivered through classroom activity, practical work and self-study which will all contribute to your portfolio of evidence, as will presentations, industry visits and visiting speakers. You will also engage in activities to develop your English, maths and employability skills
Front of House – Restaurant and Hospitality Reception Studies NVQ Diploma Level 2 units may include:
- 70% of your Studies in Practical Sessions
- Reception and Restaurant Theory
- Safe and Secure Working Environment
- Customer Service and Communication Skills
- Dealing with Bills and Payments
- Functional Skills/GCSEs
Entry Requirements
- 4 GCSEs (9-3) including English and Maths, or satisfactory results (Merit/Distinction) in a relevant Level 1 qualification
- An interview.
Career Opportunities
Immediate employment prospects in reception or food service within restaurants, hotels, leisure centres, conferences and exhibition centres.
Course Progression
Students can progress onto Hospitality Management Supervision – Food Service and Events Level 3 course programme or the advanced Apprenticeship in Hospitality Supervision and Management, followed by the opportunity to enter higher education degree level study.
All students aged 16-18 on the first day of their course will have their course fully-funded by the government.
Costs of studying
If you are/will be aged 16, 17 or 18 on the 31st August in the calendar year when you begin a programme of study, you DO NOT pay tuition fees, College registration fees or examination/board registration fees. However, there are some courses which have additional costs which could include:
- equipment costs – such as uniforms, kits, boots, etc.
- trips and enrichment activities
- DBS checks (formerly CRB checks)
For students with an identified low household income, there may be financial support available. Bursary awards can help with your course related costs such as travel, books and equipment and much more.
Aged 19+ - Fees and Funding
If you are aged 19 and over, in certain circumstances you may be eligible for a fee waiver and therefore you will not have to pay for this course.
Eligibility for a fee waiver will depend your age at the start of the course, your previous qualifications, your employment status and whether you claim certain benefits.
If you do not meet the criteria for a fee waiver, you may be eligible for some assistance from the College’s Bursary Funds, depending on the household financial circumstances.
If you do not meet the criteria for a fee waiver, and are not eligible for assistance from the Bursary Fund, you will have to pay for this course.
Published course fees for this course are located further down this course information page.
Aged 19+ - Do I have to pay a fee?
The information in this section applies to this course, and may not apply to other courses with different funding criteria.
| You will not pay tuition fees if you are: |
| aged 19-24 on the 31st August 2023 and have an active Education, Health and Care Plan |
| aged 19 – 23, and already have a level 2 qualification in another subject (or 5 GCSEs grades 9-4) and are unemployed and in receipt of benefits |
| aged over 24, unemployed and in receipt of benefits |
| aged 19-23, already have a level 2 qualification in another subject (or 5 GCSEs grades 9-4) and are employed with a gross annual salary under £20,319 per annum |
| aged over 24 and are employed with a gross annual salary under £20,319 per annum |
If you are aged 19-23 and do not already have a level 2 qualification in any other subject or 5 GCSEs grades 9 – 4, you will not qualify for any government funding and will pay a considerably higher amount than the published course fee shown on this page.
| You will pay the published fee shown on this page (this fee is co-funded, which means the remainder of the fee is paid by the government) if you are: |
| aged 19-23, already have a level 2 qualification in another subject (or 5 GCSEs grades 9-4) and are unemployed but do not claim a benefit |
| aged 19-23, already have a level 2 qualification in another subject (or 5 GCSEs grades 9-4) and earn over £20,319 per annum |
| aged over 24 and are unemployed but do not claim a benefit |
| aged over 24 and are employed with a gross annual salary over £20,319 per annum |
In certain circumstances, the College’s discretionary bursary fund maybe able to assist with a contribution towards tuition fees. Eligibility to the fund depends on the household’s financial circumstances. Further information regarding the discretionary bursary fund can be found further down this page.
Please note that if you have to pay the full-cost fee, you are unable to access any financial assistance from the College Bursary Fund.
Am I eligible for a bursary?
If you are aged 19 at the start of the course, unemployed and not in receipt of benefits, or employed and earning over £20,319, you may be eligible for assistance with your tuition fees from the College Bursary fund.
Bursary funds are targeted at households with a net income of under £25,000.
If you are assessed as being eligible for a bursary award to assist with your tuition fees, the award will not exceed 75% of the fee payable and you will be responsible for paying the balance of the fee.
Students of all ages can apply for assistance from the bursary fund for other course related costs, such as transport, meals, books and equipment.
The bursary fund cannot assist with any general living costs nor can it be used as an attendance incentive.
Applications to the fund are not normally considered if the household income exceeds £25,000 but may be considered in some instances if the household is experiencing severe financial hardship.
When can I apply?
******Applications for student funding for learners starting in September 2023 are now open. Applications can be made from this page using the button below.*****
For courses starting in September 2023, applications should be made by 1st November 2023. If you find yourself in financial hardship after this date it is important that you still contact Student Services. Applications received after 1st November will be considered on a pro-rata basis subject to need and the availability of funds.
Full details of the bursary funds can be found here:
Payment Options
Payment should be made in full at the time of enrolment. Acceptable payment methods include Debit Card and Credit Card (excluding American Express). Please note that we are no longer able to accept cash or cheque payments.
Can I pay in instalments?
Yes, you can spread the cost of fees. Any student of the College who pays his/her own programme costs is entitled to do so on a monthly payment plan basis, providing the total course fees exceed £200 and the student is aged 19 years, or over, on 31st August in the current academic year.
Where total course fees exceed £200 you (or your employer, if they are paying your course fees) can choose to pay your fees in instalments through a monthly payment plan and 40% of the fee or £500 (whichever is lower) will be payable at enrolment.
The balance must be paid within 6 months or by the end date if the course is less than 6 months in duration.
The monthly instalment payments will also be set up at the point of enrolment, or if you are enrolling using our online enrolment process, a member of our Finance team will contact you to set up the instalment plan after you have submitted your online enrolment.
In order to pay through monthly instalments, students must sign the Colchester Institute Instalment Payment Plan terms and conditions!
If a student fails to sign up to an instalment plan at enrolment all fees will become due for payment within 30 days.
Failure to fulfil any terms and conditions of an instalment agreement will result in you becoming immediately liable for the full outstanding balance and you may not be entitled to pay any future fees by instalments.
Please download and save the form below, then fill it in and sign it. These forms can either be emailed to registry@colchester.ac.uk prior to enrolment, or if you are completing an online enrolment you can upload these documents during the enrolment process.
Further Education Fee Instalment Student Terms and Conditions
Employers who are funding a student’s fees must complete and sign an authorisation form which must be submitted either prior to or at enrolment together with an advance payment of 40% of the course fee or £500, whichever is lower. This can be paid via the online store prior to or at the point of Enrolment.
If the advance payment is not made prior to or at Enrolment the student will not be eligible to attend college.
Further Education Employer Authorisation Form, Instalment Plan, Terms and Conditions
How to make an Application – Watch our video guide!
****Applications for courses starting in September 2023 are now closed****
The application window for full-time courses and joint apprenticeship applications starting in September 2024 opens on Monday 2nd October at 12pm.
Before submitting your online application, make sure you have got an email address which you will check frequently and which is professional and appropriate for this purpose, and use this when you create your account. Submit the application as early as possible and remember to make a note of your USERNAME and PASSWORD details! You will need these later.
We have prepared a step-by-step video guide below – please view this video which will guide you through the application process.
Application Do's and Don'ts
Application Tips
If you have chosen the study programme you would like to apply for then you are almost there. We recommend that you read our handy application tips, watch our video and then make your application.
You can only apply for one full-time programme and one apprenticeship. You can do this together within the same application form, in what is known as a joint application.
Remember, you cannot study more than one core subject. For example, you would not be able to study two full-time programmes in different subjects simultaneously. You would take Plumbing or Music, not Plumbing and Music.
Your subject will be your primary qualification and forms the bulk of your programme of study.
Application Dos
- Apply as early as possible. We start accepting applications from 2nd October 2023 and have set an initial deadline of 31st January 2024 for a priority application on your chosen programme (subject to you satisfying the entry requirements), although we still accept applications after this date but may not be able to guarantee you a place on your chosen programme.
- Think carefully about your course choice before you apply. Talk to your head of year or careers adviser at school to make sure you have explored all your options and have found a course that suits you best. You may wish to attend one of our open days to find out more before applying.
- Make sure you attend any interviews or assessments we invite you to. These are a mandatory part of our process. They give you the opportunity to find out more about our courses, as well as allowing us to make sure you are on the most appropriate course for you. Some courses may invite you to attend a second interview or audition to demonstrate your skills and to ensure you are on the most appropriate level for you.
- Please let us know if your contact details or address change. We will use a variety of letters, emails and texts to communicate with you throughout the process, and the information we provide is both confidential and vital to your application. If you move home or change your phone number and don’t inform us of any changes, you could miss some vital information.
Application Don’ts
- Do not make multiple applications. If you are unsure, for example, of which construction/trade subject you would like to study, please only make an application for one of them. Likewise, if you later wish you had applied for a different course, please don’t worry – we can change your application. Whatever the reason for wanting to change, there is no need to make another application.
- Do not use a school email address when you create your account. Remember, you will need to access this account later in the summer after you have left school.
- Do not create another account if you have previously applied. If you have applied in previous years, please do not create a new account. If you are unsure, contact us to check which username and password to use.
Just call us on 01206 712777
Hospitality (Restaurant, Reception and Customer Service) Level 2
| Level | Level 2 |
|---|---|
| Location | Colchester |
| Duration | One year |
| Study Mode | Full-Time |
| Campus / Adult Skills Centre | Colchester Campus |
| Start Date | September 2024 |
| Fee(s) | 16-18 year olds: Free 19+: £2,732 |
Other courses in this area
Level 1 Courses
Level 2 Courses
Disclaimer
All fees, prices and funding information shown on this page are for courses starting in the 2023-24 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.
Courses fees are generally not confirmed for September until June / July due to the above factors.
The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.
The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.
