Hospitality Team Member Apprenticeship

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation,  housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘ hospitality’ skills and knowledge such as recognising customer needs, knowing how  to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Information for Applicants

What knowledge and skills are covered?

Skills covered in the Hospitality Team Member Apprenticeship include:

  • Basic food Hygiene
  • COSHH
  • HACCP
  • RIDDOR
  • Food Storage and safety temperatures when serving food and drink
  • Menu Development and costs
  • Customer service skills
  • Perform activities to positively promote business / brand standards and identify opportunities to increase sales and achieve customer loyalty
  • Identify the principles of basic food preparation and cooking; taste; allergens; diet and nutrition
  • Perform basic cleaning, washing up, food processing, preparation, regeneration and cooking tasks following line with the kitchen procedures and maintain food safety and quality (basic food processing and preparation includes for example sandwiches, bar snacks, light bites, compiling desserts, toasted items)
  • Check food stocks, report on shortages, prioritise food that is close to expiry and keep the storage areas in good order
  • Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
  • Gain a professional attitude to the high pressured environment
  • Take bookings from customers
  • Use technology and equipment in line with training
  • Contribute to meetings and planning shifts, support shift briefings and assist in the monitoring of standards to help ensure quality is maintained
  • Provide accurate information on alcoholic beverages, prepare, serve and store alcoholic beverages in the correct manner and use specialist equipment for preparing and serving alcoholic beverages appropriately
  • Learn how to serve wines Beers, larger, sprits and cocktails
  • Prepare a range of hot and cold beverages using specialised equipment

Additional knowledge can be attained dependent on business needs such as Housekeeping, Concierge and Guest Services, Barista and Reception.

What award will I achieve?

Team Member level 2 acknowledgement for progression to the next level of Hospitality supervisor

What are the entry requirements?

Although some employers will set their own additional entry requirements, apprentices will need to be employed working full time in a kitchen brigade within an established Hotel, Café, Hospitals, Restaurant or Bar. Apprentices will also be required to have attained or will be working towards functional skills level 1 Maths and English or GCSE D or E or Grade 2 or 3 under new exam results 2017.

How often do I have to attend college?

Enrichment and college days will be a mandatory part of the course when required and will be determined post-application.

How will I be assessed?

This Hospitality Qualification will be assessed within the workplace under the mentorship of your Manager/Supervisor and your team. You will receive a visit from your assessor every four weeks to measure your development and assess the tasks which that have been set between visits to measure skill and knowledge base.

What can I do next?

Successful candidates may progress into full-time employment or apply for the Hospitality Supervisor Apprenticeship in order to progress skills and knowledge to level 3.

Information for Employers

How is my business going to benefit from an Apprentice?

How can I fit this apprentice into my business?

The apprenticeship scheme is a great way to employ and build your team to gain dedication, skills and knowledge to your company’s own standards. A Team Member can be utilised and developed to a very skilful member of staff who then can progress to manage areas within your business.

What will this cost my business?

The introduction of the Apprenticeship Levy in April 2017 has changed the way that government funds apprenticeships in England. All businesses operating within the UK with a wage bill of over £3million are required to contribute to the apprenticeship levy.

  • If the levy applies to your business you will be required to pay 0.5% of your entire wage bill into the levy. This will be offset against a levy allowance worth £15,000 for each tax year.
  • You will only be able to use your levy payment for government backed apprenticeships.
  • Levy payments will expire after 18 months.

Speak to an advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.
Any associated cost to the individual will be made clear at the interview.

As the largest college provider of apprenticeships in Essex, we can provide expert advice and guidance on all areas of apprenticeship provision, including helping you find the right apprenticeship for your business, recruiting apprentices, quality delivery and assessment with on-going support and advice.

Does the apprentice have to attend college?

Enrichment and college days will be a mandatory part of the course when required and will be determined post-application.

How is the apprentice assessed?

This Qualification will be assessed within the workplace under the mentorship of your Manager/Supervisor and your team. You will receive a visit from your assessor every four weeks to measure your development and assess the tasks which that have been set between visits to measure skill and knowledge base.

What about support in the workplace?

Apprentices are required to be mentored by your Managers and supervisors, supporting the development of their skills and knowledge in hospitality service within a five day, normal working week. Apprentices will require support daily in the development of working in a safe, hygienic working environment to work within the parameters of laws and legislations.

They will be assisted by your head Manager/ Supervisor in the completion of set targets every month that will be assessed by the assessor, upon their planned online or face to face visit, in order to be ready for the end of year assessment.

What we offer as a company

  • Online knowledge with access to videos to support all preparation and advanced cooking methods
  • Monthly face to face visits
  • Assessors with over 18 years of cooking experience
  • Hands on training supplied by assessors/trainers
  • 12 month courses
  • Enrichment days and college days to enhance skills
  • Digital portfolios
  • Interview techniques
  • Functional skills teachers based within the college

Why should I choose Colchester Institute to support my recruitment and retention?

Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are expert at connecting the right people, to the right training, to the right business and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.

As part of our service we can support your business with:

  • Advertising the Apprenticeship vacancy
  • Manage the applications received in line with your individual requirements
  • Match prospective candidates already known to us
  • Conduct initial pre-screening for candidates
  • Carry out visits to your premises alongside regular reviews to support you, your staff and your apprentice
  • Advice on any grants or funding where available

Our team will provide:

  • A fee free recruitment service.
  • Personal 1:1 Apprenticeship Levy advice and guidance.
  • A dedicated Account Manager.
  • Industry experienced, professional, technical tutors.
  • Bespoke programmes available upon request.
  • An Essex priority skills focus.
  • Free employer events.
Hospitality Team Member Apprenticeship
Course Outline: Works in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.

Starting employment as an apprentice can occur throughout the year however the start-date for attending college for training, where required, might vary depending on the type of apprenticeship and will be communicated post-employment and sign-up.

LevelLevel 2
LocationColchester
DurationUsually 15 – 18 months
CampusColchester Institute
Apprenticeship Funding Band (Levy paying employers)£4,000
Employer Contribution Fee (Non-levy paying employers)£200

What will this cost my Business?

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Apprenticeship Funding Bands

Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee. Any associated cost to the individual will be made clear at the interview.

Disclaimer

All Fees and prices shown on the website are for courses starting in the 2018-19 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.