Autocare Technician Apprenticeship

An Autocare Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Autocare or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Autocare Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify and repair simple system faults.

The Autocare Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

Information for Applicants

What knowledge and skills are covered?

An Auto-care Technician will demonstrate a knowledge and understanding of the following;

  • Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
  • Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems
  • Vehicle 4-wheel geometry principles
  • Basic consumer legislation relevant to the occupation
  • Appropriate Health & Safety legislation and requirements for the workplace
  • Hybrid/Electric Vehicle system and safe working procedures
  • Data protection requirements to protect customer and payment information
  • General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
  • How the business works and how you contribute to the overall results, demonstrating commercial awareness
  • How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements
  • The importance of following work place procedures and the consequences of not doing so.

The competency to achieve the following skills in the workplace:

  • Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping
  • Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures
  • Carry out vehicle safety inspections and routine maintenance in line with manufactures specifications or approved schedules, company procedures and complete approved documentation.
  • Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon.
  • Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types
  • Carry out the replacement of components on a specific range of vehicle systems including Steering & Suspension, Braking systems, Battery & Charging systems, exhaust systems and Air-Conditioning systems
  • Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems
  • Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment to support fault identification and repair.
  • Identify & procure correct parts to meet specific customer requirements
  • Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
  • Deal with and resolve low-level customer complaints
  • Communicate effectively with customers, suppliers and colleagues
  • Use specific company IT systems within the workplace, including Point-of-sale systems and hand-held devices.

Qualification and Professional Membership

On completion of this Standard the Auto-care Technician will be eligible to apply for IMI membership as a Registered Young Professional or if they wish as an Associate Member. They would also gain entry onto the IMI Professional Register.

What are the entry requirements?

Individual employers will set their own selection criteria for applicants. It is however recommended that candidates can demonstrate an interest in the occupation as well as an ability to work in an organised and methodical way to identify and solve problems; also demonstrate an ability to communicate both orally and in writing.

Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 prior to taking their apprenticeship end-point assessment.  For those with an education, health and care plan or legacy statement, the English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.

How often do I have to attend college?

College attendance will be required over the duration of the course and will be determined post-application.

How will I be assessed?

Autocare

 

What can I do next?

Successful completion of the apprenticeship will allow for progression onto a Level 3 Light Vehicle Maintenance programme or employment as a Motor Vehicle Fitter/Fast fit Technician. This VRQ offers an ideal step to the Vocational Competence Qualification (VCQ) for those who are employed, and wish to continue with their studies, as the knowledge at Level 3 meets that of the related VCQ.

Information for Employers

How is my business going to benefit from an Apprentice?

Written by employers within the automotive retail industry, the Autocare Technician Level 2 Apprenticeship Standard provides learners with a fantastic start to their automotive career. Apprentices can gain expertise not only in the technical elements of the role but also learn excellent telephone, customer handling and effective sales skills.

Designed with different learning styles in mind, IMI’s solution ensures apprentices are fully engaged and prepared for their End-Point Assessment (EPA). This new standard is suited to those who would have typically undertaken the Light Vehicle / Fitting apprenticeship frameworks.

Overview of the role

Carrying out a range of services and repairs to cars, car derived vans and light goods vehicles

All Autocare Technician apprentices are expected to demonstrate the following behaviours in the workplace:

  • Act in a manner that promotes the professional image of the automotive sector
  • Communicate effectively with colleagues and customers on a range of topics including drawing out information to support identification of customer and vehicle needs, making clear recommendations to customers and overcoming objections/concerns.
  • Behave in accordance with company values, industry codes of conduct and demonstrate respect for customers and colleagues. Be courteous at all times and respond quickly to requests/requirements using effective communication skills to win trust and ensure an excellent experience
  • Work as an effective team member taking responsibility for their own actions, being honest and accountable when issues arise and things don’t go as planned
  • Commit to learning to improve your own performance and that of the business. Work in an organised way to ensure work is carried out in an effective and efficient manner.

What will this cost my business?

The introduction of the Apprenticeship Levy in April 2017 has changed the way that government funds apprenticeships in England. All businesses operating within the UK with a wage bill of over £3million are required to contribute to the apprenticeship levy.

  • If the levy applies to your business you will be required to pay 0.5% of your entire wage bill into the levy. This will be offset against a levy allowance worth £15,000 for each tax year.
  • You will only be able to use your levy payment for government backed apprenticeships.
  • Levy payments will expire after 18 months.

Speak to an advisor at CI Business Solutions on 01206 712727 to make your levy payments work for you.

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee.
Any associated cost to the individual will be made clear at the interview.

As the largest college provider of apprenticeships in Essex, we can provide expert advice and guidance on all areas of apprenticeship provision, including helping you find the right apprenticeship for your business, recruiting apprentices, quality delivery and assessment with on-going support and advice.

Does the apprentice have to attend college?

College attendance will be required over the duration of the course and will be determined post-application

How is the apprentice assessed?

There are no requirements for on-programme formative assessment. However, employers are recommending that, in addition to the formal EPA Gateway, there are also on-programme Gateways in place. The on-programme Gateways can be used to review the apprentice’s knowledge, skills and behaviour, as set out by Gateway criteria. This will also confirm the apprentice is meeting expectations at the EPA Gateway prior to their EPA.

GATEWAY 1 (OPTIONAL)

  • Review of eLogbook against Soft Skills and Behaviour Assessment tool
  • Skills Assessment (Practical Task)
  • Knowledge Assessment (Online Test)

GATEWAY 2 (OPTIONAL)

  • Review of eLogbook against Soft Skills and Behaviour Assessment tool
  • Skills Assessment (Practical Task)
  • Knowledge Assessment (Online Test)

END-POINT ASSESSMENT GATEWAY (MANDATORY)

  • English + Maths Level 1
  • Review eLogbook and criteria listed in the Behaviour tool

END-POINT ASSESSMENT

  • Review of completed eLogbook
  • Knowledge Assessment (Online Test)
  • Skills Assessment (Practical Task)
  • In-depth professional review

What about support in the workplace?

Skilled and knowledgeable staff must be available to support the apprentice as they complete work-based tasks.

Why should I choose Colchester Institute to support my recruitment and retention?

Colchester Institute is the largest college provider of apprenticeships in Greater Essex. We are expert at connecting the right people, to the right training, to the right business and when it comes to Apprenticeships, our Apprenticeship Advisors can support your business every step of the way.

As part of our service we can support your business with:

  • Advertising the Apprenticeship vacancy
  • Manage the applications received in line with your individual requirements
  • Match prospective candidates already known to us
  • Conduct initial pre-screening for candidates
  • Carry out visits to your premises alongside regular reviews to support you, your staff and your apprentice
  • Advice on any grants or funding where available

Our team will provide:

  • A fee free recruitment service.
  • Personal 1:1 Apprenticeship Levy advice and guidance.
  • A dedicated Account Manager.
  • Industry experienced, professional, technical tutors.
  • Bespoke programmes available upon request.
  • An Essex priority skills focus.
  • Free employer events.
How To Apply

To apply for an apprenticeship please read through the information below and then select the correct application button from the menu located further down the page.

If you are aged between 15 and 18 years old then please click the button ’15 – 18 Years – Apply Online’ and you will be taken to the next stage of the application process.

If you are aged 19 years or older please click the button ‘19+ Years – How to Apply‘, where you will be taken to the application options and information relevant to you.

Autocare Technician Level 2 Apprenticeship
Course Outline: Autocare Technicians carry out a range of services and repairs to cars, car derived vans and light goods vehicles.

Starting employment as an apprentice can occur throughout the year however the start-date for attending college for training, where required, might vary depending on the type of apprenticeship and will be communicated post-employment and sign-up.

LevelLevel 2
LocationColchester
DurationApproximately 30 Months
CampusColchester Institute
Apprenticeship Funding Band (Levy paying employers)£12,000
Employer Contribution Fee (Non-levy paying employers)£600

What will this cost my Business?

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

Apprenticeship Funding Bands

Apprenticeship Funding Bands
Employers with less than 50 employees who are recruiting an apprentice aged 16-18 years old will not be required to pay the contribution fee. Any associated cost to the individual will be made clear at the interview.

Disclaimer

All Fees and prices shown on the website are for courses starting in the 2019-20 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.