IT Service Desk
Service Desk how to contact us:
The Service Desk is open to support Staff and Students during the following times in term time.
Monday to Thursday from 08:00 to 18:30
Friday 08:00 to 16:30
To contact the Service Desk,
- log onto the ILT Service Desk Portal at http://colchesterinstitute.freshservice.com using your college logon credentials.
- ILT Service Desk Portal – Further Information Guide (PDF)
- Send an email to firstname.lastname@example.org
- Phone 01206712222
When you log a call we will update you using email or a phone number if you have provided one.
Please note that the Service Desk team are not able to resolve IT issues that are related to your own personal computer equipment or network connections outside of the college.
For information on Zoom Meetings for Mobile Devices, please click on the below link and login into the portal using your login credentials.
Alternatively both guides can be viewed as PDFs below.
Working From Home Advice