Are you struggling to log in to your account for your application to Colchester Institute?
Are you using your username?
You must make sure you log in using your username and not your full email address or telephone number. You will have received an email when you created your account confirming your username.
Have you tried resetting your password?
If you have forgotten your password, you can reset this by pressing the ‘Forgot your password’ link. This will send a web link to your email address where you will be asked for your date of birth and the answer to your password reminder question (you set up a reminder question and answer when you created your account!). The password reminder screen asks you a question, and you must answer the question in order to reset your password. Once you have answered these questions you can reset your password.
Incorrect password reset answer?
The password reminder answer is case sensitive, which means that you have to type the answer in exactly the same way as you did when you created your account. For example, if you put your mother’s maiden name with a capital letter when you first created your account, it will not accept your answer if you do not put a capital letter.
Is your date of birth wrong?
When you are trying to reset your password, is it saying that your date of birth is incorrect? This may be because you have put the wrong date of birth on your application form. Call us on 01206 712777 and we can check your date of birth on the system and change this if necessary.
Is nothing showing on the screen when you log in to your account?
This may be because you have not submitted your application fully. If you have created your account but not filled in an application form, you must go through the website to the course that you would like to do and click the ‘Apply Online for…’ button. Log in here, and then fill in your application. Make sure you press ‘submit’ on the final review page.
Are you trying to log in using your iPhone or iPad?
If you are trying to log in using an apple device with old IOS software, you will not be able to log in. Please try again using a computer or laptop, and if you are still unable to log in please read the other steps listed above.
Have you applied more than once?
Sometimes, if you apply for more than one course it can confuse the system because you have more than one username. Please contact the college and we will check your username for you.
Are you a student at Colchester Institute already?
If you are already a student at Colchester Institute and you have applied for a new course, make sure you are using the username that was generated when you created your account and applied for your new course. DO NOT try to log in using your current college username and password.
If you have read through all of these steps and you are still struggling to log in to your account, please call us on 01206 712777 or by email, using the contact details in previous communication.