Level 3 Team Leader/Supervisor

This programme is aimed at first line managers in private, public and voluntary sectors, ranging from small local SMEs to large national organisations, and is structured to add value to your business through the completion of work related projects that improve workplace productivity.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Which method is right for me?

We have found that both Levy and non-levy employers are increasingly choosing to invest in training for staff already in-place through an apprenticeship, but are reluctant to recruit apprentices from outside of the company. By upskilling staff members through an apprenticeship instead, organisations are providing a platform for them to develop and evolve within the organisational structure, aiding progression into senior roles.

Whilst apprenticeships are more commonly thought of as for young people, a recent Apprenticeship Statistics England Report published in January 2019 states that “People aged 25 and over accounted for 46% of apprenticeship starts in 2016/17”.

This emerging trend shift supports evidence that the perception of apprenticeships is changing. Established assumptions that apprentices can only be recent school leavers or labour-intensive workers on entry-level programmes are evolving.

Apprenticeships are an excellent way of increasing the skillset of your current workforce and providing on-the-job training for someone you already know has the potential and motivation to go further in your business.

These modules are delivered in the classroom on scheduled dates throughout the year.

Course Content

Self- Awareness
  • Become self-aware and understand the impact your behaviour has on others
  • Implement effective time management tools and techniques
  • Understand inclusivity and unconscious bias
  • Understanding different learning styles
  • Understand different feedback mechanisms
  • Seek feedback, reflect on your performance and make improvements
Management of Self
  • Become self-aware and understand the impact your behaviour has on others
  • Implement effective time management tools and techniques
  • Understand inclusivity and unconscious bias
  • Understanding different learning styles
  • Understand different feedback mechanisms
  • Seek feedback, reflect on your performance and make improvements
Project Management
  • Plan a project by agreeing objectives, timescales and resource requirements
  • Create project documentation to include a project plan,communication plan and risk and issue log
  • Monitor progress of a project to ensure milestones are achieved
  • Take corrective action when issues arise to ensure successful project delivery
  • Report on project outcomes and review overall project performance
  • Use relevant project management tools
Managing People
  • Develop, grow and build a high performing team
  • Set, monitor and provide feedback on operational objectives for your team
  • Set, monitor and provide feedback on personal goals for your team members
  • Communicate organisational strategy and team purpose
  • Use coaching techniques to support and develop your team
  • Adapt to and manage change effectively
Leading People
  • Develop, grow and build a high performing team
  • Set, monitor and provide feedback on operational objectives for your team
  • Set, monitor and provide feedback on personal goals for your team members
  • Communicate organisational strategy and team purpose
  • Use coaching techniques to support and develop your team
  • Adapt to and manage change effectively
Operational Management
  • Translate an operational plan into deliverable actions for your team
  • Communicate actions to your team to ensure they fully understand their roles and responsibilities
  • Organise, prioritise and allocate work effectively
  • Ensure you and your team are able to adapt to change
  • Work with data and create reports
Communication
  • Communicate clearly and effectively
  • Chair a meeting and present information
  • Build a culture of trust across your team
  • Negotiate and influence effectively
  • Manage conflict
  • Build and manage customer relationships
Building Relationships
  • Communicate clearly and effectively
  • Chair a meeting and present information
  • Build a culture of trust across your team
  • Negotiate and influence effectively
  • Manage conflict
  • Build and manage customer relationships
Finance
  • Gain an understanding of business finance
  • Understand finance and expenditure requirements in your area of authority
  • Monitor and manage a budget in line with targets
  • Make efficient and effective use of all financial resources
  • Create accurate financial updates
Problem Solving
  • Understand problem solving and decision making techniques
  • Be able to use problem solving techniques to inform decision making
  • Be able to escalate issues when required
  • Explore workplace problems and problem resolution

Details of the Standard

For full details of the Team Leader/Supervisor Level 3 apprenticeship standard and assessment criteria please use the button to view the apprenticeship section of our website:

Find out more
How Its Delivered
  • Monthly One to One Tuition and Assessment at the workplace
  • Bi Monthly – Full Day Training Workshops at Colchester Institute
  • Each candidate is assigned a Business Mentor
  • E-Portfolio and Online Resources
  • End Point Assessment at the end of the Course
Duration

Apprenticeship Standard Duration: 12 – 18 Months

Entry Requirements

Learners who wish to commence on the programme must be employed within a suitable role that will enable them to evidence the requirements of the qualification. Communication skills sufficient to allow learners to address the assessment requirements of the qualification is also desired.

*Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

Cost

Non-levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. Levy paying employers will pay the full cost of the agreed funding band using their Digital Apprenticeship account.

End-Point Assessment

It is strongly recommended that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end point assessment takes place throughout the programme.

The decision to Gateway to the End Point Assessment (where it is agreed the candidate meets the requirements of the Standard) will be taken by the line manager (employer) and learner with input from the Training Provider.

Meet the Trainers

Jackie Clifford
With almost 30 years’ experience in HR and Learning and Development, Jackie’s enthusiasm for what she does is evident every time you meet her.

She has worked with organisations across the UK and internationally supporting hundreds of individuals to increase their effectiveness. Jackie focuses on working with current and aspiring managers.

Daniel Cocksedge
Daniel has helped to develop and grow training functions starting initially with Royal Collection Enterprises to most recently working at Call Connection Ltd.

It was here that he integrated both performance related and personal development learning through bespoke qualifications and assessment, as well as designing qualifications.

Alison Darrington
Alison has 20 years experience working within global group industries, retail management and training, to improve individual and team performance.

She is a qualified trainer, holds a PTLLS certificate and is accredited by TAP in Coaching, as well as a wealth of direct experience working to coach staff at all levels