The Level 3 customer service certificate in principles of customer service will develop and sharpen practical skills. Enabling the delivery of effective, high quality customer service within a range of environments. The course covers the key concepts that underpin customer service delivery, from conflict resolution to how customer service impacts upon an organisation. Gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.
This course is best suited for those that have good English skills and a good understanding of IT.
|Location||Distance Learning – Delivered Online|
|Start Date||Learners can enrol on these courses throughout the year|
|Attendance||Flexible attendance throughout the year|
|Price||This course is fully-funded*|
All fees, prices and funding information shown on this page are for courses starting in the 2021-22 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.
Courses fees are generally not confirmed for September until June / July due to the above factors.
The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.
The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.