Level 2 Certificate in Understanding Retail Operations

Interested in studying one of our retail courses?

This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.

Upon completion of this course, you could progress on to one of our other retail courses, such as our Level 3 Certificate in Principles of Customer Service.

Course Info
Do I have to pay a fee?
How to Apply
Other courses in this area
Course Content

This course is split into manageable units. These are:

Unit 1: Understanding customer service in the retail sector

In this unit, you will learn how effective customer service is to a retail business whilst looking into customer needs, service procedures and complaints.

Unit 2: Understanding the retail selling process

This unit will increase your understanding of the benefits of product knowledge and using questions to identify customer needs.

Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business

In this unit, you will cover various aspects involved in the effectiveness of a retail business, including employment rights and responsibilities and the importance of effective teamwork and communication skills.

Unit 4: Understanding how a retail business maintains health and safety on its premises

This unit will increase your understanding of health and safety in a retail environment, including what actions to take in an emergency and what is safe working practice.

Unit 5: Understanding retail consumer law

In this unit, you will examine consumer legislation, which includes protection against unfair trading practices. You will also learn about the consequences for businesses and employees of contravening retail law.

Unit 6: Understand how to deal with customer queries and complaints in a retail environment

In this unit, you will gain an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.

Unit 7: Understanding the handling of customer payments in a retail business

This unit will help you to develop an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.

Unit 8: Understanding the control, receipt and storage of stock in a retail business

In this unit, you will generate an understanding of the importance of having the right stock levels and will learn how goods are received and how stock should be stored to prevent damage or loss.

How is the course delivered?

This course is delivered fully online through a online learning platform.

Support is provided throughout from professionally trained tutors who are available to provide guidance and mark assignments, as well as provide feedback on progress where required.

This course is not suitable for absolute beginners, therefore learners are expected to have existing computer skills to Level 1 standard.

How will I be assessed?

All work is completed and submitted online, with an assessor assigned to mark and feedback on your work upon submission.

This course is fully funded via the Government Adult Education Budget for learners who meet the age, residency and income criteria.

All applicants must be aged 19 and over, and those aged 19-23 are only eligible if they have already achieved a full Level 2 qualification or equivalent. If you are aged 24 and above you do not require any prior academic qualifications.

Applicants must have lived in the EU for the last three years and currently reside in England with a postcode outside of London, Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley, and the West Midlands.

All applicants will also be assessed to ensure they meet the required standard of English language skills.

Funding and Eligibility Criteria

Eligibility Criteria:

To qualify for a FREE Level 2 online learning course, you must meet the below requirements:
You must be aged 19 years or over as at 31/08/21
If you are aged 19-23, you must hold a full Level 2 qualification or above in any subject* (If you are aged 24+ you do not need to have a qualification)
You must have lived in the EU for the last three years
You must reside in England with a postcode outside of London, Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley, and the West Midlands.
You must not be on another funded programme i.e. an apprenticeship or another distance learning or online course
You must not have completed this course or a similar course previously
You must not be on another distance learning course with another training provider
Applicants must also meet the low income and unemployment criteria below. You will only be fully-funded if:
You are working but earning less than £17,374.50 per year or are unemployed and in receipt of benefits, are aged 19 – 23 and have achieved a full Level 2
You are working but earning less than £17,374.50 per year or are unemployed and in receipt of benefits and are aged 24+

*A full Level 2 achievement is equivalent to 5 or more GCSEs at grade 9-4 (A* to C). 

Level 2 qualifications are:

  • CSE – grade 1
  • GCSE – grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C
  • intermediate apprenticeship
  • level 2 award
  • level 2 certificate
  • level 2 diploma
  • level 2 ESOL
  • level 2 essential skills
  • level 2 functional skills
  • level 2 national certificate
  • level 2 national diploma
  • level 2 NVQ
  • music grades 4 and 5
  • O level – grade A, B or C

Please get in touch with us using the enquiry buttons menu in the section below if you are interested in enrolling onto this programme

You can phone us via the details provided on this page or submit the course enquiry form located in the menu in the section below.

Our adult Learning Shops will then book an appointment with a National Carers Service adviser and make arrangements for you to complete an assessment to determine if this course is at an appropriate level for you to study at.*

Learners will attend an induction and assessment session which will be used to check your existing knowledge to ensure this is the most suitable course for you.

We will also need to confirm whether or not you are eligible to pay any course fees, and you may be asked to provide some further information about your current employment and financial status and previous learning.

*For employers or training managers enquiring about this course on behalf of your organisation for staff training purposes, National Careers Service appointments are not a mandatory part of the enrolment process.

Level 2 Certificate in Understanding Retail Operations
Course Outline: This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service
Qualification: TQUK Level 2 Certificate in Understanding Retail Operations
LevelLevel 2
LocationDistance Learning – Delivered Online
Duration12 Weeks
Start DateLearners can enrol on these courses throughout the year
AttendanceFlexible attendance throughout the year
PriceSubject to eligibility this course may be fully-funded

Disclaimer

All fees, prices and funding information shown on this page are for courses starting in the 2021-22 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change due to factors outside of our control. The College cannot accept legal or financial liability as a result of any such changes.

Courses fees are generally not confirmed for September until June / July due to the above factors.

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.