These qualifications set out the nationally recognised standards for providing quality service to both your internal and external customers. It covers a wide range of service to customer activities in different situations, some of which are complex or non-routine. Its aim is to assist your organisation in providing a continually improving service to your customers.
|Duration||Flexible – Contact us for dates|
|Start Date||Induction will be arranged on a one-to-one basis|
|Fee(s)||Price per delegate Level 2: £715+ VAT based on maximum of 6 assessment visits and 2 Internal Verifications + C&G registration and certification fee.|
Price per delegate Level 3: £995 + VAT based on a maximum of 6 assessment visits and 2 Internal Verifications + C&G registration and certification fee.
All Fees and prices shown on the website are for courses starting in the 2019-20 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.
The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.
The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.