An Insight into Customer Care

Updated on Thu, 13/10/2011 - 3:12pm.
Professional Training Centre
Course Type: Part-time
(Explanation)
Course Start Date: 20 October 2011, 24 April 2012
Location: Colchester
(See campus information)
Duration:

1 day
Centre: Professional Training Centre
Course Fee: £185 + VAT

Course Description:

Who are our customers and how can we provide excellent service?

The aim of this workshop is to explore wasys to improve the way you communicate with customers, developing improved relationships, higher levels of customer satisfaction, increased sales and customer loyalty.

Course Objectives/Key Benefits:

  • To explore personality behavioural preferences
  • Explore the characteristics and behaviours associated with personality behavioural types
  • To identify the delegates own behavioural perferences and relate this to dealing with people who exhibit the same and different behaviours to theirs
  • Learn how to adapt their own behaviours and attitudes to provide the individual service required by the variety of customers they serve.

Who the Course is Aimed at:

Those who want to improve relationships to produce a higher level of customer satisfaction or who have an interest to learn about different behaviour types and how to communicate effectively.

Course Content:

  • to understand personality differences and the effect of our personal behavioural preferences on others
  • to recognise and use our behavioural strengths for personal and customer benefit
  • to create a positive first impression and build rapport by adapting our behaviour to best suit the personal style of our customer
  • to communicate more effectively with others, taking their behavioural preferences into account, building more successful relationships
  • to be able to deal with difficult situations and complaints

Entry Requirements:

None.

Training Method:

A practical workshop delivery.

Further Information:

This course is offered by the Professional Training Centre

Course Offered by the Professional Training Centre

PTC Enquiry Line: (01206) 712727

Disclaimer:

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.

Fees are correct at the time of entering/printing information, but may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

Updated on Thu, 13/10/2011 - 3:12pm.
 
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