Customer Service NVQ Levels 2 and 3

Created on Wed, 15/12/2010 - 1:47pm
Professional Training Centre
Course Type: Part-time
(Explanation)
Course Start Date: On application
Location: Colchester
(See campus information)
Duration:

12 mos
Centre: Professional Training Centre
Course Fee: Upon application

Course Description:

These qualifications set out the nationally recognised standards for providing quality customer service to both your internal and external customers. It covers a wide range of customer service activities in different situations, some of which are complex or non-routine. Its aim is to assist your organisation in providing a continually improving service to your customers.

Course Objectives/Key Benefits:

Based on the new national standards and certificated through City & Guilds, this course provides candidates with a framework for demonstrating their competence as customer service providers and to encourage their continuing development in the field of quality customer service provision.

Who the Course is Aimed at:

  • Level 2 - For personnel who are customer service providers
  • Level 3 - For personnel who will become key customer service providers with responsibilities and independence to effect permanent improvements to the quality of service provided by their organisation.

Course Content:

Each candidate will work with an Assessor who will visit them in their place of work and assess their skills against criteria for the qualification they are working towards. The Assessor will aid the candidate with the construction of the portfolio and observe them within the working environment.

  • This programme is designed to be flexible and is tailored to meet individual requirements. The qualification should be completed within a year. If not achieved within the agreed timescales there may be additional costs.
  • Candidates will be expected to attend a half day induction onto the Award where they will be issued with a portfolio to help with the construction of their own.

Entry Requirements:

No specific qualifications are necessary but candidates must be in the correct job role and at the correct level within their organisation to be able to achieve the qualification. A Training Needs Analysis can be done prior to enrolment to ensure commencement at the correct level.

Course Progression:

The NVQ Level 2 in Customer Service can be followed by an NVQ Level 3 or a Management qualification if the candidate becomes a supervisor or manager of personnel who are providing customer service.

Further Information:

This course is offered by the Professional Training Centre

Course Offered by the Professional Training Centre

PTC Enquiry Line: (01206) 712727

Disclaimer:

The course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.

Fees are correct at the time of entering/printing information, but may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

Created on Wed, 15/12/2010 - 1:47pm
 
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