Assertiveness Skills and Effective Communication
| Course Type: |
Part-time |
| Course Start Date: | 10 November 2011, 26 April 2012 |
| Location: | Colchester |
| Duration: | 1 day |
| Centre: | Professional Training Centre |
| Course Fee: | £185 + VAT |
Course Description:
An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easily to each of us and we sometimes need help to become more assertive. This workshop will provide an opportunity for participants to acknowledge and build on their existing skills, identify areas for growth and practice some well tested and proven techniques.
Course Objectives/Key Benefits:
On completion delegates will have:
- A greater understanding of the principles of assertiveness
- Increase their confidence in handling difficult situations
- Increase their repertoire of assertive communication and skills
Who the Course is Aimed at:
All employers, employees and private individuals who feel that their work, company or lifestyle would benefit if they were more assertive and confident in everyday situations.
Course Content:
Delegates will focus on specific situations they need to influence, yet find awkward to handle. This will form the basis of the workshop and candidates will have the opportunity to develop effective strategies to deal with them.
Key areas include:
- Principles of assertiveness
- Differentiating between assertive, non assertive and aggressive behaviour
- Positive language, written and verbal
- How to manage the negative emotions which can lead to non assertive or aggressive behvaiour eg anxiety, apprehension and fear
- Thoughts - our inner dialogue and how they influence behaviour
- Making and refusing requests without manipulating or feeling guilty
- Dealing with criticism, conflict, confrontation and awkward situations
- Setting realistic goals for change
Entry Requirements:
None.
Course Progression:
Managing Difficult People and Dealing with Conflict
Training Method:
Workshop - questionnaires, partner and group exercise, demonstrations and practice, discussion and evaluation
Further Information:
This course is offered by the Professional Training Centre
PTC Enquiry Line: (01206) 712727
Print this pageThe course information describes programmes offered by Colchester Institute. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.
The College reserves the right to update and amend information as and when necessary. Colchester Institute will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.
Fees are correct at the time of entering/printing information, but may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.
Updated on Mon, 10/10/2011 - 3:52pm.
